Voice AI for Insurance — Renewals & Claims Close 3× more renewals at a fraction of the call-centre cost.

Voice AI calls every policyholder 30 days before renewal, in their language. Captures payment, sends a WhatsApp link, warm-transfers hesitant customers to a human advisor on voice or video. Plus claims FNOL with photo + video, POSP onboarding, and customer service. IRDAI compliant. On-prem available.

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Built for general, life, and health insurers: renewals, FNOL, and POSP across India.
3× renewal conversion lift
50% faster claims FNOL
80% bot containment on service queries
13 Indian languages

Where Insurers See EnableX Pay for Itself First

Renewals

3× renewal conversion

Voice AI calls every policyholder 30 days pre-renewal. Sends WhatsApp payment link in-call. Warm-transfers hesitant customers to a human. Conversion lifts 3x.

FNOL

Claims FNOL with photo + video

WhatsApp captures incident details + photos. For motor/health, video escalation to a surveyor inside the same thread. FNOL closes 50% faster.

POSP

POSP onboarding at scale

Bot guides POSPs through registration, training video gating, exam scheduling, and certification. Drops onboarding time + drop-off.

End-to-End Insurance Workflows

Renewals

Voice, WhatsApp link, human advisor on video if hesitation.

Outbound voice campaign 30 days pre-renewal. Bot answers premium / coverage questions, sends WhatsApp payment link in-call, captures payment promise. If the customer hesitates or asks for changes, warm-transfer to a human advisor on voice or video for complex policies.

  • English, Hindi, plus 12 more Indian languages with native code-switching
  • WhatsApp payment link in-call
  • Live human advisor escalation (voice / video)
  • Renewal status pushed to CRM in real time
  • IRDAI calling-window enforcement
See outbound voice AI
Claims FNOL

WhatsApp, photo upload, one-tap video link to a surveyor.

Customer reports an incident on WhatsApp or voice. Bot captures policy number, loss details, location. For motor: photos of vehicle + damage. For health: prescription + bills. When live verification is needed, the bot drops a secure video link in the WhatsApp chat. Customer taps it and joins a browser-based video call with the surveyor. No app download. Outcome and next step come back on WhatsApp.

  • WhatsApp + voice entry points
  • Photo / video upload during conversation
  • Live video surveyor escalation
  • Auto-routing by claim type and value
  • Audit trail per claim
See video handoff
POSP Onboarding

Voice + WhatsApp guide every POSP from registration to certification.

POSP gets a WhatsApp message with onboarding link. Bot collects KYC, gates training video access, schedules the exam, sends reminders, and post-certification onboards them with first-policy walkthrough. Drop-off drops; time-to-active POSP shrinks.

  • Document collection on WhatsApp
  • Training video gating + completion tracking
  • Exam scheduling + reminders
  • Post-certification activation walkthrough
Service

Policy info, endorsements, grievance, without a human.

Policyholders ask questions on WhatsApp or voice: coverage details, premium status, claim status, endorsements, grievance escalation. Bot handles 80%. Grievance auto-routes to a complaint handler with full conversation context.

  • Policy + claim status enquiries
  • Endorsement requests
  • Grievance escalation with context
  • Compliance keyword flagging

Insurance Use Cases — at a Glance

Renewals

Renewal calling

30-day pre-renewal outbound. Payment link in-call. Human advisor escalation.

3× conversion lift
FNOL

Claims FNOL

WhatsApp + photo + video surveyor. End-to-end first-notice-of-loss.

50% faster FNOL
Service

Inbound service

Coverage queries, claim status, endorsements on voice + WhatsApp.

80% bot containment
POSP

POSP onboarding

Registration, training, exam, certification, activation.

Read more
Win-back

Lapsed-policy outreach

Win back lapsed policyholders with a personalised offer.

Read more
Compliance

Mis-selling detection

Auto-flag mis-selling keywords, missing disclosures, IRDAI breaches.

Read more

Why Insurers Pick EnableX

CapabilityEnableXCloud-only voice AIGeneric chatbot
Voice + WhatsApp + Video on one stackYesVoice-onlyStitched
Bot → video surveyor handoff (FNOL)YesNoNo
13 Indian languages + code-switchingYesLimitedYes
IRDAI + DPDPA + TRAI DND complianceYesUS-firstCloud-only
On-premise deploymentYesNoNo
Mis-selling + compliance auto-flaggingBuilt inNoAdd-on

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Outbound Voice AI

The renewal-call engine. English, Hindi, 12 more Indian languages, plus Mandarin and Bahasa. IRDAI compliant.

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The EnableX Difference

Human Handoff (incl. video)

Bot, live advisor, video surveyor for claims.

Handoff
The EnableX Difference

Conversation Intelligence

Mis-selling detection, sales coaching, IRDAI compliance flagging.

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FAQ — EnableX for Insurance

EnableX delivers voice AI for renewals (3x conversion lift), WhatsApp + video for claims FNOL, POSP onboarding workflows, and customer service automation. The full stack (voice, chat, WhatsApp, video, intelligence) runs on one platform. IRDAI compliant. On-premise deployment available.

Voice AI calls every policyholder 30 days before renewal in their language. The bot answers questions, sends a WhatsApp payment link in-call, and warm-transfers hesitant customers to a human advisor, over voice or video for complex policies. Conversion typically lifts 3x vs traditional dialer + agent campaigns.

The customer starts on WhatsApp or voice. The bot captures incident details, asks for photos or short videos, and walks them through the claim form. For motor or health claims requiring inspection, the bot warm-transfers to a video call with a claims surveyor. End-to-end FNOL closes 50% faster than email or phone-only flows.

Yes. Voice AI + WhatsApp guides POSPs through registration, training video gating, exam scheduling, and post-certification onboarding. Bot handles routine queries; human escalation for complex cases. Reduces POSP onboarding time and drop-off significantly.

Yes. EnableX respects IRDAI guidelines for outbound communication, data handling, and policyholder consent. Recordings, audit trails, and compliance flagging built in. On-premise deployment available for insurers requiring data residency inside their network.

4-6 weeks for a single use case (renewals or FNOL) on cloud. 8-12 weeks for on-prem including security review. Most insurers go live with renewals first, then add FNOL and POSP onboarding.

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