Voice AI for insurance

Renewal calls, claims intake and policy service, handled by an AI agent.

The agent calls every policyholder before the renewal date, answers questions about premium and cover, and sends the payment link on WhatsApp before the call ends. Claims start on WhatsApp with photos and a one-tap video call to a surveyor. Advisors take over when a customer hesitates.

▶  Hear the renewal call Book a 20-min demo
Built for general, life and health insurers. Voice, WhatsApp and video on one platform, in our cloud or yours.
Voice + WhatsApp + video on one platform
30+ languages
Human advisor handover
On-premise option
Hear the call

Hear the agent handle a renewal call.

The homepage sample is a 30-second renewal conversation: the agent explains the premium, answers a question and sends the payment link. It is the same flow described on this page.

▶  Play the renewal call
What it does

Three conversations every insurer repeats.

EnableX for insurance is an AI voice and WhatsApp agent that calls policyholders before renewal, answers premium and cover questions, sends the payment link in the conversation, takes first notice of loss with photos and a one-tap video call to a surveyor, and answers service queries around the clock. Anything that needs judgement goes to a human advisor with the transcript.

Renewals

Renewal calls made on time

The agent calls ahead of the renewal date, explains any premium change, confirms the no-claim bonus and sends the payment link. Hesitation or a request for a discount is routed to an advisor with a callback promise.

Claims

Claims first notice of loss

The customer reports the incident on WhatsApp or by voice. The agent captures policy, loss details and location, collects photos, and when inspection is needed drops a secure video link so a surveyor can see the damage in the same thread.

Service

Policy service around the clock

Cover details, premium status, claim status, endorsements and document requests answered around the clock, with grievances routed to a complaint handler with the full context.

How it works

How the renewal flow runs.

Four steps from policy admin system to renewed policy, with an advisor one step away at every point.

1

Campaign

Policies due in the next 30 days are loaded from your policy admin system with premium and cover changes.

2

Call

The agent calls in the customer's language, confirms identity and explains the renewal clearly, including what changed and why.

3

Pay

The payment link goes out on WhatsApp during the call, and the agent confirms once payment lands.

4

Hand over

Objections, discount requests and changes to cover are transferred to a human advisor on voice or video, or booked as a callback, with the transcript attached. Renewal status is written back to your system in real time.

Claims

Claims with evidence, not forms.

Photos and short videos are collected in the WhatsApp conversation. When live inspection is needed, the customer taps a link and joins a browser video call with a surveyor, no app required. Outcome and next step come back on WhatsApp, and every step is logged against the claim.

Video API for browser calls →
Report

Incident reported on WhatsApp or by voice, policy and loss details captured by the agent.

Evidence

Photos and short videos collected in the same thread, attached to the claim.

Inspect

One tap opens a browser video call with a surveyor when the damage needs a live look.

Close

Outcome and next step sent on WhatsApp, every step logged against the claim.

Also included

Also on the same platform.

Distribution

Agent and partner onboarding

Document collection, training reminders and exam scheduling over WhatsApp.

Win-back

Lapsed-policy outreach

A win-back call with a personalised offer and advisor handover.

Quality

Conversation intelligence

Every call transcribed and scored for quality, required disclosures and compliance keywords.

Compliance and deployment

Built for regulated insurance.

Calling windows, consent capture, recordings and audit trails are configuration, not customisation. Deploy on our cloud, your cloud, private cloud or fully on-premise where policyholder data cannot leave your network. Controls aligned with ISO 27001 and SOC 2 Type II.

In India: the platform supports IRDAI outbound-calling and consent requirements.
Proof from the platform

New agent, proven platform

The insurance agent is new; the voice and video platform it runs on carries 100K+ calls a day and 50K+ video KYC sessions a month for one of the world's largest fintechs. Ask for a pilot on one renewal cohort and measure the lift yourself.

Ask for a pilot →

Related

Product

Outbound Voice AI

The campaign engine behind renewal and win-back calls: lists, pacing, retries and the conversation itself.

Outbound Voice AI
Platform

Human handover, including video

Transfer to an advisor on chat, voice or a browser video call with the transcript on screen.

Bot to human handoff
Product

Conversation intelligence

Transcripts, sentiment, intent and disclosure checks across every call and chat, in one dashboard.

Conversation Intelligence
Live demo

Hear the premium renewal calls demo

An AI agent calls around the due date, records a payment commitment and sends a payment link.

▶  Hear the sample call All demos
Voice AI use cases

Voice agents for insurance

All voice demos and use cases
Sample callPremium and EMI remindersCalls before and after the due date and records a payment commitment.See the use case → Sample callPost-service feedbackCalls customers after a service visit and records ratings and complaints.See the use case →

Questions insurers ask

EnableX for insurance is an AI voice and WhatsApp agent that calls policyholders before renewal, answers premium and cover questions, sends the payment link in the conversation, takes first notice of loss with photos and a one-tap video call to a surveyor, and answers service queries around the clock. Anything that needs judgement goes to a human advisor with the transcript.

The agent calls before the renewal date in the customer's language, explains any change in premium, answers cover questions and sends the payment link on WhatsApp. If the customer hesitates or asks for a discount, the agent books an advisor callback or transfers live.

The customer starts on WhatsApp or voice. The agent captures the loss details, collects photos or short videos, and when inspection is needed shares a secure video link so a surveyor can join in the browser. Everything is logged against the claim.

Yes. The same WhatsApp and voice flows handle registration, document collection, training reminders and exam scheduling for your distribution partners.

Calling windows, consent, recordings and audit trails are built in, and the platform can run inside your own network. Country-specific rules, such as IRDAI requirements in India, are supported.

Most insurers start with renewals on our cloud and go live in a few weeks, then add claims intake and service. On-premise deployment adds a security review.

Start with one renewal cohort.

We will run the agent on a single cohort with your scripts and rules, and you measure the result.

Book a 20-min demo Try for free

See it on your use case.

Book a 20-minute demo built around your workflow, compliance rules and volumes. No slideware, just your scenario running on EnableX.

Book a 20-min demo