Customer Engagement Platform - Voice, Video, AI The conversations that grow your business.
EnableX runs the customer conversations of banks, insurers, and hospitals: onboarding, collections, sales, support, retention. Voice, video, and every messaging channel, with AI inside the same stack, on IP we own end-to-end. Deploy on our cloud, your cloud, or fully behind your firewall. Your data policy decides, not the vendor.
Voice agents that sound human enough to close.
Sub-700ms turn-taking, barge-in, 100+ languages and accents. Runs on Indian, SEA, and Middle East telephony out of the box. And it deploys where no one else goes: fully on-premise, so voice data never leaves your network.
Pick the outcome. We run the conversation.
Four bands of work that show up on every CFO dashboard. Each runs on the same EnableX stack: no integration project per channel, no separate vendor per use case.
Win more customers, faster, with proof of identity.
Cut KYC drop-off by 70%. Qualify leads in 60 seconds. Onboard in 4 minutes. The same flows that open bank accounts digitally work for insurers, hospitals, and D2C brands.
- Video KYC with face match and document OCR
- Lead qualification voice agents
- Click-to-WhatsApp ad landing flows
- Welcome and activation journeys
The play. Video KYC with face match and document OCR, agent assist on the same call, instant checks. Built to take account-opening from a branch visit to a 4-minute call.
Collections, renewals, win-backs that pay for themselves in a quarter.
Recover 60% more in collections. Close 3x more renewals. Reactivate dormant accounts in one call. AI voice agents that do not burn out, quit, or take leave at month-end.
- Voice AI collections with PTP capture
- Renewal outbound with WhatsApp follow-up
- Win-back and dormant account revival
- Upsell prompts on inbound calls
The play. Renewal season, automated: voice agents call every lapsing policy, WhatsApp carries the payment link, humans take only the objections.
Serve customers always, without scaling the headcount line.
Resolve 80% of tickets without a human. Hand off to live agents on chat, voice, or video, with full context and the customer's last 5 interactions already on screen.
- 24/7 AI support across WhatsApp and web
- IVR replacement with conversational voice
- Video escalation for high-touch issues
- Multi-channel ticketing and routing
The play. AI answers routine patient queries around the clock; anything needing clinical judgement routes to staff with the full conversation attached.
Engage at scale, the right channel per recipient, at peak hour.
Send 50M messages in a day. Smart routing per recipient: RCS first for Android, WhatsApp fallback when delivered, SMS guaranteed when neither lands. One API. Every channel.
- Bulk SMS with delivery guarantees
- WhatsApp marketing with template approval
- RCS rich messaging, carousel and cards
- Voice broadcasting and NPS surveys
The play. Festival-scale broadcasts: RCS first on Android, WhatsApp when delivered, SMS guaranteed when neither lands. Tens of millions of messages in hours, not days.
Channels you own. AI on top. Insight that compounds.
Voice, video, and every messaging channel on one stack, with conversational AI built on top. Every conversation feeds the data layer, so the next one gets smarter. A single contract, unified dashboard, and one SDK across every channel.
CPaaS channels
SMS, WhatsApp, RCS
One Unified Messaging API with smart fallback per recipient. DLT-compliant. Meta Partner, Google Verified Sender.
PSTN, IP, Streaming
Carrier-grade calls in 100+ countries over PSTN, SIP, and WebRTC. Real-time media streaming for AI agents, sub-200ms.
WebRTC video, STT, TTS
Video rooms, recording, HLS broadcast. Speech-to-text and text-to-speech built into the same stack.
BFSI compliance: RBI, IRDAI, DPDPA, SOC 2 Type II, ISO 27001, HIPAA-grade. Cloud or on-prem.
Explore the CPaaS platformConversational AI, built in
Voice agents that close
Sub-700ms turn-taking, barge-in, multi-lingual. Outbound campaigns, inbound IVR replacement, agent assist.
Chatbots that solve
RAG over your own KB. Multi-turn memory. Handoff to live agents with full transcript, on any channel.
Catch the signal
Score every call. Surface objections, churn risk, compliance gaps, upsell openings. Plug into your CRM and warehouse.
One platform. Six vertical playbooks.
Pre-built flows, compliance baked in, live in weeks.
Four things you won't get from Twilio, Infobip, or Gupshup.
Full-stack, one contract
Voice, video, messaging, and AI on one platform. Same dashboard, same SDK. No second vendor for video, no third for AI, no fourth for telephony.
Built on IP we own
One platform we built ourselves, not stitched together from acquisitions. No third-party engine we resell, no core we can't ship on-prem, no margin lock-in to someone else's model.
Deploy anywhere
Our cloud, your cloud, private, or fully on-prem behind your firewall. Patient data, banking conversations, and citizen records never leave your perimeter unless you say so.
White-label for telcos and SIs
Run EnableX as your own CPaaS. Your brand, your pricing, your customer relationship. Live today with Tata Tele in India and Comviva across the Middle East.
A collections desk on EnableX: the voice agent makes every due-date call, negotiates a payment date, captures the promise-to-pay, and drops a WhatsApp summary with the payment link. Humans take only disputes and hardship cases.
A hospital on EnableX runs appointment reminders, telehealth video, and refill prompts on one stack, deployed inside the hospital network. Patient data never leaves the perimeter.
Questions buyers ask
See EnableX in action.
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