Conversation Intelligence Platform

See what every conversation is telling you.

Because the calls and chats run on EnableX, the analytics do not need a separate integration. Sentiment, intent, drop-off, containment and agent performance across every channel, in one view, in real time, and in your warehouse if you want it there.

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Sentiment · Intent · Containment · BI exports · Snowflake / BigQuery / Redshift · Multi-language

One data layer for every channel.

Every channel and every conversation runs on the same platform, under one conversation ID and one event stream. Tools that see one channel miss what happened on the others. That single stream feeds analytics, conversation intelligence and agent assist.

Channels
Voice
Video
Chat
Messaging
→
Unified data layer
One conversation ID.
One event stream.
Every channel.
→
What comes out
Analytics
Conversation intelligence
Agent assist

Because the analytics sit inside the platform that runs the conversations, there is nothing to integrate and nothing to reconcile between tools.

Six capabilities, one intelligence layer

Every conversation, scored, analysed, and routed to the team that needs it.

Conversation Analytics

Drop-off, containment, CSAT, KB gaps. Per flow and per channel.

Conversation Analytics

Sentiment + Intent

Score every utterance for sentiment and intent. Auto-escalate when sentiment turns negative.

Sentiment + Intent

Next-Best-Action

Live agent coaching: right reply, right offer, right escalation, suggested in real time.

Next-Best-Action

Unified Dashboards

One view of voice, chat, WhatsApp, video, and handoff. Drill into any conversation.

Unified Dashboards

Sales Signals

Objections, buying signals and decision criteria extracted from sales conversations and written to the CRM opportunity.

BI Exports

BigQuery, Snowflake, Databricks, Looker, Power BI, Tableau. Real-time and batch.

BI Exports
Live dashboard

Real EnableX dashboards: containment, sentiment, CSAT, drop-off, KB gaps.

Explore the dashboards

Stop stitching dashboards. Get one view.

If you’re already on Dialogs, Conversation Intelligence is a switch you turn on. We help you wire it to your warehouse and your BI tool, and you start seeing patterns across every channel.

Real-timeEvery channelYour warehouse
See a sample dashboard
EnableX unified dashboard

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The voice agents whose conversations feed Intelligence.

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Studio

Build the agents whose conversations Intelligence analyses.

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Solution

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Audit-grade conversation logs for ministry helplines.

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Conversation Intelligence FAQs

EnableX Conversation Intelligence is a real-time analytics and insights layer over every voice, chat, WhatsApp, video, and RCS conversation on the platform. It captures sentiment, intent, drop-off, win-loss signals, and agent performance, and pipes them to a unified dashboard or your data warehouse.

No. Standalone analytics tools plug into your telephony or CRM and analyse calls after the fact. EnableX Conversation Intelligence lives inside the platform that runs the calls and chats, so it sees voice, chat, WhatsApp, video, and bot conversations in one feed, in real time, with full agent and customer context already loaded. No separate vendor, no separate integration, no separate bill.

Both. Every conversation, bot-only, human-only, and bot-to-human handoff, feeds the same intelligence layer. You see containment rates, where the bot dropped, where the human picked up, and what the customer said next.

One dashboard for voice, chat, WhatsApp, video, and human handoff. One view of containment, sentiment, agent performance, and conversion. Most enterprises stitch dashboards from a chatbot vendor, a CCaaS vendor, and a video vendor; EnableX gives them one view, end-to-end.

Yes. Real-time and batch exports to BigQuery, Snowflake, Databricks, S3, and any warehouse via REST. Pre-built connectors to Looker, Power BI, Tableau, and Metabase. Your data, your stack, your modeling.

Yes. Win-loss signals, talk-time ratio, objection patterns, and call-quality scoring are exposed per rep and per deal. Pipe to Salesforce or HubSpot to enrich the opportunity record. Live agent assist surfaces next-best-action during the call.

Conversation analytics and unified dashboards are included with every Dialogs subscription. Premium intelligence, sentiment, intent, win-loss, agent assist, BI export, is a separate module priced per seat or per call volume. Quoted on request.

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