Conversational AI Professional Services · Voice AI and Chatbot Builds, Done for You

You don't have to build the bot yourself. We'll build it for you.

EnableX Professional Services delivers your voice agent or chatbot end-to-end: discovery, conversation design, build, integration, UAT, go-live, hypercare. Scope and timeline locked at the end of discovery. Your team gets trained during the build so they can iterate after go-live. Built for BFSI, insurance, healthcare, and government buyers who need the bot delivered, not built.

Talk to our delivery team Or build it yourself in Dialogs Studio
Delivery teams for BFSI, insurance, healthcare, and telco projects across India, the Middle East, and Southeast Asia.

Three reasons enterprises pick Professional Services

Not every team should build the bot themselves. The build is the easy part. The discovery, design, integration, and rollout are where most projects stall.

Faster than ramping an internal team

Ramping an internal team on conversational AI takes time you may not have. Pro Services brings the playbooks, the conversation designers and the integration engineers, so the elapsed time is a few months, not a programme.

Core-system integration done right

Core banking, policy administration, legacy CRMs and mainframes: Pro Services has the playbooks. The integration step is what kills DIY conversational AI projects.

Your team is trained, not dependent

Customer team is trained on Dialogs Studio during the build. Post-go-live, you iterate yourself, Pro Services stays available for major changes only. No vendor lock-in on operations.

The engagement, week by week

Weeks 1-2 · Discovery

Map current call flows. Identify the top 10 intents.

Workshop with your CX, ops, IT, and compliance teams. Pull 30 days of call recordings. Map every IVR menu path. Document the top intents by volume. Catalogue agent transfer reasons. Identify regulatory constraints. Output: signed-off conversation flow spec.

  • Call recording analysis (sample of 200-500 calls)
  • Existing IVR menu mapping
  • Top-intent identification + frequency
  • Compliance review for your regulator's requirements
  • Conversation flow spec
Discovery deliverables checklist
Weeks 2-4 · Design

Conversation design document: happy paths, edge cases, escalation triggers.

Detailed conversation design covering happy paths, edge cases (silence, interruptions, ambiguous intent), escalation triggers, language coverage, tone of voice, voice persona, compliance disclosures. Approved by your team before any code is written.

  • Per-intent conversation design
  • Edge-case handling
  • Escalation trigger rules
  • Voice persona + tone guide
  • Compliance disclosure scripting
Conversation design doc sample
Weeks 3-9 · Build

EnableX engineers build the agent in Dialogs Studio.

Flow built in Dialogs Studio. CRM and core-system integrations wired (Salesforce, HubSpot, core banking, policy administration, custom). Conversation intelligence dashboards configured. Handoff routing set up. Knowledge base + RAG configured.

  • Studio flow build
  • CRM + core-system integration
  • KB + RAG setup
  • Handoff routing rules
  • Conversation intelligence dashboards
Studio flow and integration diagram
Weeks 8-9 · UAT

Customer-side testing against real call recordings.

Your team tests the bot against real call recordings and live test calls. Iterate on intent recognition, response copy, escalation triggers. Multi-channel simulator covers WhatsApp, web, voice, RCS. Sign-off before any production traffic flows.

  • Real-recording regression testing
  • Live UAT test calls
  • Intent + response tuning
  • Customer team training begins
UAT test simulator screenshot
Week 10 · Go-Live

Phased rollout. Daily standups. Rollback plan ready.

Day 1: 10% of traffic. Day 3: 50%. Day 5: 100%. Daily standups with EnableX Pro Services on the call. Real-time KPI monitoring. Rollback to legacy IVR or human routing if anything goes sideways.

  • Phased traffic ramp (10/50/100%)
  • Daily go-live standup
  • Real-time containment + CSAT monitoring
  • Rollback plan rehearsed before go-live
Go-live rollout dashboard
Weeks 11-14 · Hypercare

4 weeks of dedicated support. Then your team owns it.

Dedicated EnableX engineers on the customer's Slack/Teams channel for 4 weeks post-go-live. Performance review at end of week 4. Customer team trained on Dialogs Studio is now self-sufficient for iteration. Pro Services stays available for major changes.

  • Dedicated engineering channel for 4 weeks
  • Weekly performance review
  • Customer team certification on Studio
  • Transition to Enterprise Support post-hypercare
Hypercare to self-serve transition

Engagements we deliver most often

BFSI

Voice AI for collections (B1-B3)

30+ languages; do-not-call and calling-window rules enforced per country; video escalation for disputes.

Voice AI for banking
Insurance

Renewal voice + claims FNOL

Outbound renewals + WhatsApp claims FNOL with video surveyor.

Voice AI for insurance
Healthcare

Appointment + post-discharge voice AI

D-1 reminders, reschedule, post-discharge follow-up. HIS / EMR integration.

Voice AI for healthcare
CX

IVR replacement

Replace your legacy IVR with conversational voice AI.

IVR replacement
BFSI

Voice + Video KYC

WhatsApp + bot + video agent in one flow. Built for agent-assisted video KYC where regulation requires it.

Video KYC
CX

Tier-1 customer support automation

FAQ deflection, ticket status, password reset on WhatsApp + voice.

AI for customer support

How pricing works

Fixed-scope, fixed-price

For well-defined builds, like "collections in two languages with Salesforce integration". Scope locked at end of discovery. Milestone-based billing. No large upfront. Best for buyers with a clear ask.

Time and materials

For complex multi-vertical or multi-region engagements where scope evolves. Capped monthly burn. Weekly status. Best for tier-1 BFSI rollouts spanning multiple use cases over 4-6 months.

In both models, customer team training is included. EnableX platform usage (per-minute / per-conversation) is billed separately under your Dialogs subscription.

What Professional Services does NOT replace

Self-serve Studio

For teams that want to build the bot themselves, Dialogs Studio is no-code and ready to go. Pro Services is for buyers who want delivery, not DIY.

Developer Portal + WebSocket APIs

For builders who want full control over the conversation, the Developer Portal and WebSocket bi-di audio give you the primitives. Pro Services is the opposite end of the spectrum.

Pre-built workflow templates

Many use cases (collections, renewals, appointment reminders) ship as templates in Studio. If your scope fits a template, you may not need Pro Services at all.

Discovery
to go-live, delivered end to end
Trained
Your team owns it after hypercare
2 models
Fixed-scope or T&M
4 weeks
Hypercare included post-go-live

Explore more from EnableX

Self-serve

Dialogs Studio

Build it yourself. No-code visual builder. The other end of the spectrum from Pro Services.

Studio
Platform

Solution Builder

Workflow canvas where Pro Services assembles the end-to-end engagement.

Solution Builder
Verticals

Solutions Library

Pre-defined vertical playbooks Pro Services accelerates from.

Solutions

From the EnableX Insights blog

Case Study Collections

Revamping Debt Collection with Messaging API + Conversational AI

TEAM ENABLEX
Enterprise Enterprise

Beyond the Hype: Choosing the Right Omnichannel Conversational AI Platform for Fintech and Enterprise

Pankaj Gupta
Guide Guide

Conversational AI for Customer Service: A Practical Guide for Enterprises

TEAM ENABLEX
Browse all insights →

FAQ: Professional Services

EnableX Professional Services builds and launches your voice AI agent or chatbot for you: discovery, conversation design, build in Studio, CRM and core-system integration, UAT, phased go-live, and 4 weeks of hypercare. The customer's team is trained during the build so they can iterate post-go-live. Scope and timeline are locked at the end of discovery.

Tier-1 BFSI, insurance, healthcare, and government buyers who want the bot delivered (not built themselves). Customers with complex core banking, policy administration and legacy system integrations. Customers under regulatory deadlines who don't have months to ramp an internal team. Telco / SI partners delivering white-label deployments.

Two models. Fixed-scope, fixed-price for well-defined builds (e.g. "collections in two languages with CRM integration"). Time and materials for complex multi-vertical or multi-region engagements. Milestone-based billing, no large upfront payment. Customer team training is included.

Yes, by design. Your team is trained on Dialogs Studio during the build so they can iterate after go-live. Your team can take over self-serve management after hypercare. Professional Services stays available for major changes: new use cases, new languages, new integrations.

Yes. Mutual NDA is standard before discovery starts. For BFSI and government workloads we also sign data-processing agreements, security questionnaires, and customer-specific compliance addenda upfront.

Hypercare for the first 4 weeks post-go-live is included. After that, ongoing support runs through Enterprise Support contracts (24x7 with SLA-backed response and resolution). For tier-1 customers a dedicated Technical Account Manager is also available.

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