AI customer service
Customer service that answers every contact, and knows when to hand over.
An AI agent picks up calls and chats around the clock, in the customer's language, and resolves the routine ones from your knowledge base and systems. The rest go to your team on chat, voice or video with the full conversation, so nobody repeats themselves.
What the AI agent handles.
EnableX customer service automation puts an AI agent on inbound voice, WhatsApp, web chat, RCS and SMS to answer routine questions from your knowledge base and systems, and transfers complex cases to a human agent on chat, voice or video with the conversation attached. It replaces a press-1 IVR and runs alongside your existing contact centre and helpdesk.
Questions from your knowledge base
Policies, how-to and product questions answered from your own documents with retrieval, so answers stay current.
Order and ticket status
Reads from your order, shipping or ticketing system and tells the customer where things stand.
Returns, refunds and requests
Starts a return, books a pickup, raises a ticket or an endorsement, inside the conversation.
Account self-service
Authenticates with OTP, then handles password resets, profile updates and plan changes.
Appointments and callbacks
Books, confirms and reschedules against live calendars.
Post-resolution feedback
Asks a short CSAT or NPS question on voice or WhatsApp after the case closes.
Handover that keeps the context.
When the agent reaches the edge of what it is allowed to do, it transfers to a person on the channel that fits: chat for most cases, voice when the customer is already on a call, video when they need to show something. The agent sees the transcript, the customer's intent and the sentiment before saying hello.
How human handover works →Most cases: the person joins the same thread with the transcript open.
When the customer is already on a call, a warm transfer with a spoken summary.
When the customer needs to show something, a browser video call, no app required.
You define when handover happens: intent, sentiment, value or a customer asking for a person.
Replace the press-1 menu.
Callers say what they need instead of navigating a menu. The agent identifies the intent, resolves or routes, and detects the caller's language in the first turn, so one number serves every market. Your PBX or contact centre stays in place; EnableX connects over SIP.
How IVR replacement works →Containment, handover and CSAT in one dashboard
Containment per intent, drop-off per flow, handover reasons, CSAT per channel and agent performance in one dashboard, with every conversation transcribed and scored.
Conversation Intelligence →The channels underneath.
Add one channel to an existing contact centre or run the whole stack.
Built for support teams in regulated industries.
Role-based access, encryption in transit and at rest, recordings and audit trails, controls aligned with ISO 27001 and SOC 2 Type II. Deploy on our cloud, your cloud, private cloud or fully on-premise.
On-premise voice AI →New agent, proven platform
The AI agent is new; the voice and messaging platform under it serves 200+ enterprise customers and 100K+ calls a day with a 99.5% SLA. We measure containment and handover rates with you in a pilot before you commit.
Ask for a pilot →Hear the post-service feedback calls demo
An AI agent collects ratings, complaints and comments after a service visit, in six languages.
Voice agents for customer support
Questions support leaders ask
Put the agent on one queue first.
Pick a queue, connect your knowledge base, and measure containment and handover before you scale.