Voice · IVR

IVR that knows who is calling.

Route inbound calls with AI-aware voice menus, dynamic TTS greetings, and adaptive menu trees. Get API access plus a no-code builder, 30+ languages, and your choice of cloud, hybrid, or on-premise.

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No-code or API · 30+ languages · Cloud or on-prem · No-code builder · API access · Bot → human handoff
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30+ languages
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On-prem or cloud

IVR that knows who's calling, before they press a button

Your customer calls. The IVR identifies them from their number, pulls their CRM profile, and greets them by name with account context using real-time AI text-to-speech: "Hi Jordan, your account ending 7302 has a balance of 18,400. For recent transactions, press 1." That is modern IVR, built to take the routine calls so your team handles exceptions. Customers get answers in seconds; your team handles only the calls that need a person.

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Personalisation

Personalised AI Greetings

The IVR pulls caller data from your CRM and generates a personalised greeting with AI TTS (name, balance, last interaction) in 30+ languages. No pre-recorded audio.

Routing

Dynamic Menu Trees

The menu adapts to the caller. An overdue-payment customer hears payment options first; a VIP skips the queue. Menu structure changes per caller, controlled by your API logic.

Compliance

On-Premise Deployment

Banks whose regulators require call recordings to stay in-country cannot send them to third-party clouds. EnableX deploys the entire IVR stack (routing, recording, AI, analytics) behind your firewall.

Three types of IVR: which one you need

Press-1 menus, speech menus or a conversational AI agent: pick the IVR that fits your callers.

Menu-driven

Basic DTMF IVR: "Press 1 for Sales"

The standard. The caller hears a menu and presses keys; the system routes on their input. Works on every phone: smartphone, feature phone, or landline. Good for straightforward routing with 4-5 options: balance inquiry, transaction status, card blocking, or appointment vs. emergency vs. lab results.

Conversational AI

AI-Powered Conversational IVR: "Tell Us What You Need"

Instead of pressing buttons, the caller speaks: "I want to check my loan status." AI speech recognition and natural language understanding interpret the request, handling code-switching (two languages in one sentence), disambiguation ("electricity or credit card?"), and context across the conversation. EnableX's AI Voice Agent powers this in 30+ languages.

Visual

Visual IVR: The Menu on Your Screen

The caller dials in and, instead of a voice menu, sees tappable options on their screen (buttons, forms, even maps) while the voice call stays connected. Useful for things that are hard by voice: picking from a long list, entering an email, or uploading a document. EnableX supports visual IVR through its Video API.

Two ways to build your IVR

Campaign Cloud no-code builder for ops teams, Voice API for developers. Same platform, billing, and analytics.

No-code

No-Code IVR Builder

Build menu trees, generate AI TTS prompts, set routing rules, and go live without writing code. Need CRM integration, dynamic menus, or WhatsApp handoffs later? Switch to the Voice API without rebuilding.

Voice API

Voice API: Full Control

Build data-driven IVR flows programmatically. Caller lookup via webhook → personalised AI TTS greeting → dynamic menu based on caller data → CRM update on every interaction.

Read API Docs

AI IVR: greetings, menus and routing

Caller-aware AI greetings, dynamic menu trees and skill-based routing, in one IVR you configure yourself.

Personalisation

AI Text-to-Speech with Caller Data

The IVR pulls the caller's CRM profile and generates a unique greeting with neural TTS (name, balance, last transaction) in 30+ languages.

Routing

Dynamic Variable Menus

Menu options change per caller. A customer with an overdue instalment hears payment options first; a delivery-day caller hears tracking. Your API picks the menu tree for each call.

NLU

Conversational AI (NLU)

Callers speak naturally instead of pressing keys. The AI extracts intent and entities from speech, handling code-switching, regional dialects, and multi-turn context. Powered by EnableX AI Voice Agent.

DTMF

Multi-Level DTMF Menus

Up to 10 menu levels with keypad input. DTMF responses route to an agent, play info, send SMS, or transfer to a video call, each logged to your webhook.

Coverage

Text-to-speech in 30+ languages

Neural text-to-speech in 30+ languages across Asia, the Middle East and beyond. Pick the language at the first menu level; the whole flow follows.

Integration

CRM Integration via Webhooks

Every IVR event (caller input, menu selection, transfer) triggers a webhook. Look up data in Salesforce, Zoho, Freshdesk, ServiceNow, or any API, and personalise in real time.

Compliance

On-Premise Deployment

Deploy the whole IVR stack (routing, recording, AI, analytics) in your own data centre. Built for banks whose regulators require call recordings to stay in-country and for government data-sovereignty mandates.

Analytics

Recording & Analytics

Every call is recorded with configurable retention, and analytics cover volume, handle time, menu paths, drop-off, and agent utilisation, with a dashboard for ops and an API for developers.

More Features

IVR use cases by industry

How enterprises in 50+ countries use AI-powered IVR, banking to healthcare, logistics to government.

BFSI

Banking & Financial Services

Inbound: The IVR identifies the caller and greets them by name with account context via AI TTS: "Hi Jordan, your account ending 7302 has a balance of 2,600. Press 1 for recent transactions." In the caller's preferred language.

Outbound: Instalment reminders with personalised amounts and due dates; fraud alerts with specific transaction details, each generated by the AI TTS engine.

Why EnableX: On-premise deployment where your regulator requires it. One platform for the IVR, SMS OTP, and Video KYC.

Insurance

Insurance

Inbound: Policy status, claim registration, premium due dates: a well-designed IVR is designed to resolve these without an agent. For requests that are hard to route through a press-1 menu ("add my daughter to my health policy"), the AI Voice Agent handles them naturally.

Outbound: Renewal reminders, insurance agent lead qualification, and post-claim surveys, with per-policyholder data generated by AI TTS.

Healthcare

Healthcare

Inbound: Appointment booking, lab report status, doctor availability, department routing.

Outbound: Appointment reminders designed to reduce no-shows, refill alerts, and follow-up scheduling. The IVR can confirm identity and escalate straight to a video call teleconsultation with the doctor.

Government

Government & Public Sector

Citizen services: property tax, utility bills, licence renewal, pension status. Multilingual IVR is critical: national and regional languages per country. On-premise for data sovereignty, plus bulk voice broadcasting for mass notifications on the same platform.

E-commerce

E-Commerce & Logistics

With caller ID and AI TTS, the IVR skips the generic menu for callers with active orders: "Hi Dewi, your order from TechMart is out for delivery and arrives by 4 PM today. Press 1 for live tracking." It then sends a WhatsApp message with the tracking link, one platform, no integration headaches.

IVR setup in three steps

Simple menus go live the same day; complex flows depend on your integrations.

Local number provisioning in 50+ countries.

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Related EnableX products

Voice API

Voice Call API

Custom voice flows: IVR, call bridging, number masking, and outbound calling, with full programmatic control.

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Conversational AI

AI Voice Agent

Upgrade from DTMF to conversational AI: two-way voice for collections, support, and lead qualification.

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Campaigns

Voice Broadcasting

Outbound bulk voice with AI TTS personalisation. Same platform as your IVR: one API key, one dashboard.

Voice broadcasting
Pricing

Bundled into your Voice minutes.

IVR runs on your EnableX Voice API. Menu logic, DTMF, and routing carry no separate IVR platform fee, just standard Voice API per-minute rates. AI TTS and conversational NLU are add-ons; on-premise is quoted on capacity and language mix.

See Voice pricing → Start free trial

IVR Service FAQs

An IVR service provider supplies the technology for interactive voice response systems: the automated phone menus that route calls, collect caller input, and deliver information without a live agent. EnableX offers it as a cloud or on-premise service with APIs, dashboards, and pre-built integrations, so you set up IVR without buying hardware.

IVR runs on the EnableX Voice API and is billed per minute at standard Voice API rates. There is no separate IVR platform fee and no per-seat fee. AI text-to-speech and conversational speech recognition are priced as add-ons. See the Voice API pricing page for details.

Look for programmable APIs as well as a no-code builder, conversational IVR with speech recognition in the languages your callers use, local numbers in the countries you serve, an on-premise option if your regulator requires call data to stay in-country, and voice, SMS and WhatsApp on one platform so the IVR can hand off to other channels. EnableX covers all of these.

Yes. EnableX Campaign Cloud includes a no-code IVR builder: create menu trees, generate AI TTS prompts, set routing rules, and go live without code. Need CRM integration, dynamic menus, or WhatsApp handoffs later? Switch to the Voice API without rebuilding.

A basic DTMF IVR (single menu, routing to a few departments) can go live the same day. A multi-level IVR with CRM integration, AI voice recognition, and custom logic depends on your integrations. The biggest variable is usually internal call-flow decisions, not the technology.

Conversational IVR replaces the "press 1, press 2" menu with natural language. The caller speaks their request and an AI engine interprets the intent, extracts details, and takes action. EnableX powers it through the AI Voice Agent in Dialogs, in Hindi, English, Arabic, Bahasa, and 30+ languages with code-switching.

Yes. When a known customer calls, the IVR makes an API callback to your CRM and uses AI text-to-speech to generate a personalised greeting in real time: "Hi Alex, your fixed deposit of $6,000 matures on June 15th. Press 1 for renewal options." Neural TTS renders it as one natural sentence, not spliced clips. Unrecognized callers get a generic fallback greeting.

Yes, through dynamic menu trees. When a call arrives, your server tells the IVR which menu to load for that caller based on their profile, transaction history, or account status. An overdue-payment customer hears payment options first; a VIP skips the menu. The structure changes per caller, per call, controlled by your API logic and executed by the EnableX IVR engine.

Yes. EnableX's speech recognition handles code-switching, two languages in one sentence, for example Hindi and English, Arabic and English, or Bahasa and English. A caller who switches language mid-sentence is understood as a single intent and entity.

Yes. IVR works on every phone: smartphone, feature phone, or landline. The caller needs no data connection, app, or smartphone. That's why IVR stays critical in markets like India and Southeast Asia, where many customers still use feature phones.

Yes. Every IVR event triggers a webhook to your server, so you can look up customer data in Salesforce, Zoho, Freshdesk, ServiceNow, or any API. The IVR then personalises the call: greeting the caller by name, reading their balance, or routing to their relationship manager.

Conversational IVR is the front door: it answers inbound calls and routes or resolves them. An AI voice bot does everything conversational IVR does, plus outbound calls, multi-turn conversations, objection handling, and actions. Think inbound receptionist vs. full telephone agent. EnableX supports both through the Voice API and Dialogs.

Build with Voice API: Developer Docs

Voice API Reference → Voice API Overview →

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