Conversational AI for Government & Public Sector Citizen services, in the citizen's language: on your DC, your data.

EnableX Dialogs powers voice + WhatsApp + IVR for grievance redressal, scheme enrolment, document status, and citizen helplines. English, Hindi, 12 more Indian languages, Mandarin, Bahasa, plus major global tongues. Deployed on-premise in your sovereign DC. No data egress. DPDPA, NDMO, MeitY-aligned.

See On-Prem Voice AI
Sovereign-data deployment · DPDPA · NDMO · STQC-aligned · ISO 27001 · SOC 2 Type II
60-80% citizen calls resolved by AI
13 Indian languages supported
24×7 no-hold-queue helplines
On-Prem sovereign-DC deployment

Why Ministries Choose EnableX

Sovereignty

Sovereign-DC deployment

Full stack (voice runtime, STT, TTS, LLM orchestration, intelligence) runs inside your data centre. No egress. Air-gap option for highest-security use cases.

Language

13 Indian + regional languages

English, Hindi, Tamil, Telugu, Marathi, Bengali, Kannada, Malayalam, Gujarati, Punjabi, Odia, Assamese, Urdu, plus Arabic and Bahasa. Native STT, TTS, intent in each.

Scale

Helpline-grade scale

Designed for citizen-helpline scale: thousands of concurrent calls, no hold queues, no language barrier, 24×7 across all districts.

Citizen-Service Patterns We Deploy

Grievance

CPGRAMS-style citizen grievance, voice + WhatsApp.

Voice or WhatsApp bot captures grievance in citizen's language, classifies category, generates ticket, routes to the responsible department, sends SMS with ticket ID, and triggers status updates.

  • Multi-language voice + WhatsApp intake
  • Auto-classification + routing
  • Ticket ID + SMS receipt
  • Proactive status updates
Scheme

Scheme enrolment + eligibility check.

Bot explains scheme in citizen's language, runs eligibility check (income, age, district), captures Aadhaar / DBT details, files application, sends confirmation, schedules document upload.

  • Eligibility checker in conversation
  • Aadhaar / DBT / DigiLocker integration
  • WhatsApp document upload
  • Application status tracker
Status

Passport, RTO, certificate status.

Citizen calls or WhatsApps with reference number, bot fetches live status from ministry system, reads back status in language, sends SMS / WhatsApp receipt, schedules pickup or follow-up if relevant.

  • Live status fetch from ministry systems
  • Multi-language status read-out
  • SMS / WhatsApp receipt
  • Pickup scheduling
Modernise

Replace press-1 IVR with conversational AI.

Drop your existing press-1 IVR. Citizens speak naturally in their language. Bot resolves 60-80% without human escalation. Calls that need a human are routed to the right department with full context.

  • Drop the press-1 menu
  • Citizen speaks naturally
  • 60-80% AI resolution
  • Warm transfer to right desk with context
See IVR replacement

Ministry-Grade Compliance & Security

Sovereignty

Sovereign data, on-prem

Full stack inside your DC. No egress. Air-gap option. Aligns with MeitY, NIC, NDMO, STQC, and ministry-specific data residency mandates.

Audit

Audit-ready

Full conversation transcripts, role-based access, immutable audit logs, retention per ministry policy, consent capture, citizen-data minimisation.

Procurement

Procurement-ready

ISO 27001, SOC 2 Type II, DPDPA, NDMO, PDPA. Empanelment with NIC, MeitY, GeM listing available on request.

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English, Hindi, 12 more Indian languages, Mandarin, Bahasa, plus major global tongues; native Hindi-English code-switching.

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Professional Services

Turnkey deployment in your DC, integration with ministry systems, security clearance.

Pro Services
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FAQ — Government & Public Sector

EnableX provides conversational AI (voice bots, WhatsApp bots, IVR modernisation) for citizen services. Used for grievance redressal, scheme enrolment, document / certificate status, helpline modernisation, citizen feedback, and emergency alerts. Multi-language (English, Hindi, 12 more Indian languages, Mandarin, Bahasa, Arabic). Deployed on-premise in sovereign data centres for full data residency.

Yes. EnableX runs the full stack (voice AI runtime, on-device STT, TTS, LLM orchestration, conversation intelligence) inside the government's own data centre. No data egress. Required for ministries with sovereign-data, MeitY, NDMO, or NIC mandates. Supports air-gapped deployment for highest-security use cases.

English, Hindi, Tamil, Telugu, Marathi, Bengali, Kannada, Malayalam, Gujarati, Punjabi, Odia, Assamese, Urdu, plus Hinglish code-switching. Speech-to-text, text-to-speech, and intent understanding all work natively in each language. Voice agents detect language from the citizen's first utterance and respond in the same language.

Grievance redressal hotlines, scheme enrolment (PMKSY, Ayushman Bharat, PMAY, etc.), document and certificate status (passport, RTO, registration, birth / death), bill payments, public health hotlines, education helplines, citizen feedback / surveys, emergency alerts, and election / awareness campaigns. Always on, multi-language, no hold queues.

DPDPA (India), NDMO (Saudi), PDPA (SEA), STQC alignment, ISO 27001 certified, SOC 2 Type II. On-premise deployment with no data egress. Audit logs, role-based access, full conversation transcript retention per ministry policy. Empanelment with NIC, MeitY listings, and GeM available on request.

Cloud / SaaS pilot: 6-8 weeks. Full on-premise / sovereign-DC deployment: 12-20 weeks including DC commissioning, integration with existing ministry systems (Aadhaar, DigiLocker, scheme registries), language training, and security clearance. EnableX professional services delivers turnkey.

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