Solutions · Large-Scale Surveys

Survey everyone, not just the online few.

Reach thousands in hours over outbound voice (OBD), SMS, WhatsApp, and RCS, and capture answers by keypad, spoken response, or reply. Voice prompts in 30+ languages, do-not-call and sender-registration rules applied per country, with results in real time. Built for NPS, CSAT, feedback, and research at scale.

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Voice + SMS + WhatsApp + RCS · Keypad & speech capture · Multilingual · Real-time dashboards

Thousands reached in hours

4 channels voice, SMS, WhatsApp, RCS

Keypad + speech capture

Real-time dashboards

Reach the whole population, not the smartphone slice

Web and app surveys only hear from people already online. A voice call and an SMS reach everyone, including feature-phone and low-connectivity users, which is where representative research and public programmes live.

Coverage

Every phone, every language

Outbound voice and SMS reach feature phones and low-data users; WhatsApp and RCS give a rich experience to smartphones. Neural TTS and speech capture work across 30+ languages.

Capture

Keypad, voice, or reply

Respondents press a key, speak an answer, or reply in chat. Speech is transcribed automatically, so open-ended questions work over the phone as well as closed ones.

Speed & scale

Thousands in hours

Direct carrier connectivity and smart pacing push a survey to a large list quickly, with automatic retries on no-answer and a live view of completion as it runs.

What teams run at scale

One platform for feedback, research, and public programmes.

NPS & CSAT

Post-interaction and relationship surveys over voice, SMS, or WhatsApp, tied back to the customer record for closed-loop follow-up.

Research

Market & opinion research

Reach a representative sample across regions and languages, including offline populations, with structured and open-ended questions.

Programmes

Public programmes

Programme feedback, awareness checks, and grievance capture at national scale. Cloud, hybrid, or on-premise where data residency requires it.

BFSI

Post-service & collections feedback

Confirm resolution, gauge satisfaction after a claim or a collection call, and flag disputes for a human to pick up.

Healthcare

Patient & discharge feedback

Post-discharge check-ins and satisfaction surveys in the patient's language, with escalation on concerning answers.

Workforce

Employee & field surveys

Reach distributed and frontline teams who do not sit at a desk, over voice and WhatsApp, with anonymised aggregation.

How a survey runs on EnableX

From list to live results, in one console or through the API.

1 DesignBuild the questionnaire once: voice prompts with keypad or speech answers, SMS keywords, and WhatsApp buttons and lists. Set the language and the fallback order.

2 TargetUpload your list or sync from your CRM. Lists are validated against the local do-not-call registry and sender rules before dialling or sending.

3 LaunchRun one channel or cascade across voice, SMS, WhatsApp, and RCS with automatic fallback, paced to respect carrier and channel limits.

4 CaptureKeypad presses, transcribed speech, and text replies flow into one response set in real time.

5 ActWatch completion and answer distribution live, export via API or BI connector, and trigger follow-up on any answer.

The channels behind it

Pick the mix that reaches your audience; EnableX runs them on one platform, one bill.

Voice

Outbound Voice (OBD)

Pre-recorded or TTS prompts, keypad and speech capture, smart retries.

Voice broadcasting

Messaging

SMS, WhatsApp, RCS

Keyword replies, interactive buttons and lists, rich cards, one unified API.

Unified Messaging API

Speech

Multilingual capture

Neural TTS to ask, speech recognition to record open-ended answers.

Speech recognition

Campaigns

One console

Schedule, cascade with fallback, and track delivery and completion together.

Campaign Manager

Live demo

Hear the post-service feedback calls demo

An AI agent collects ratings, complaints and comments after a service visit, in six languages.

▶ Hear the sample call All demos

Large-Scale Surveys FAQs

A large-scale survey reaches thousands or millions of people quickly and captures structured answers. EnableX runs it over outbound voice (OBD), SMS, WhatsApp, and RCS, so you reach smartphone and feature-phone users alike, and collects responses by keypad, spoken answer, or reply.

Outbound voice (OBD) with keypad (DTMF) and speech capture, SMS with reply keywords, WhatsApp with interactive buttons and lists, and RCS. You can run one channel or cascade across several with automatic fallback so a respondent who misses one channel is reached on the next.

Keypad presses, spoken answers transcribed by speech recognition, and text replies all flow into one response set in real time. A dashboard shows completion, drop-off, and answer distribution per question, and you can export via API or to a BI tool.

Voice prompts use neural text-to-speech in 30+ languages including Hindi, Tamil, Telugu, Bengali, Arabic, Bahasa, and more, and speech capture handles the major Indian and Southeast Asian languages. SMS and WhatsApp support any language. Respondents can pick a language at the first prompt.

Yes. Lists are checked against the local do-not-call registry before dialling or sending, and sender registration (for example DLT in India) is handled per country. Personal data is handled in line with local data-protection law. For public programmes and other sensitive work, EnableX offers cloud, hybrid, or on-premise deployment.

Yes. Every response triggers a webhook, and results export via API or pre-built BI connectors, so you can push data into your CRM, data warehouse, or research tooling and trigger follow-up actions automatically.

Run your first survey at scale.

Voice, SMS, WhatsApp, and RCS on one platform, with real-time results.