Customer experience · AI voice agent

Post-service feedback that calls the customer, in their own language.

Service businesses need feedback from every customer, not only the few who answer an SMS survey. This AI agent calls customers after a service visit, asks for ratings on time, billing and quality, notes any complaint, and captures a comment, then feeds the results into a live dashboard.

▶  Hear the sample call Request a live demo
English · Hindi · Marathi · Tamil · Punjabi · Bengali · Outbound calls · Structured ratings · CX dashboard
The problem

Why teams automate this call

Survey links get low response rates, and manual feedback calls are slow and hard to compare across branches. Unhappy customers often leave without anyone hearing why.

What changes
  • Feedback from customers who never fill in surveys
  • Low scores and complaints flagged the same day
  • Ratings you can compare across branches and service teams
How it works

How the call works

  1. 01

    Call after the visit

    The agent calls the customer once the service is complete, in the language you choose for them.

  2. 02

    Confirms the customer

    A quick check that it is speaking to the right person about the right visit.

  3. 03

    Collects ratings

    Ratings from 1 to 5 for service time, billing clarity and service quality, with a follow-up question when a score is low.

  4. 04

    Checks the details

    Whether the required spare parts were available, and whether the customer wants to raise a complaint.

  5. 05

    Captures a comment

    An overall comment in the customer's own words, with sentiment recorded.

Sample call

Hear 30 seconds of the call

Play the sampleRecording coming soon

From the working demo. To hear the full call on your own phone, request a live demo.

Read the sample call

AgentHello, I am calling from the service centre about your car service yesterday. Is this a good time for two minutes?

CustomerYes, go ahead.

AgentOn a scale of 1 to 5, how would you rate the time it took to service your car?

CustomerThree. It took longer than they said.

AgentSorry about that. I have noted the delay. How would you rate the clarity of your bill?

CustomerFive, that was clear.

AgentThank you. Would you like to raise a complaint about the delay?

CustomerNo, just make it faster next time.

Sample conversation for illustration. Names and amounts are made up.

Data

What every call captures

  • Ratings for service time, billing and quality
  • Reason for every low score
  • Spare-parts availability
  • Complaints raised, with comments
  • Overall sentiment and call completion
Rules the agent followsThe agent keeps the call short and polite, asks one question at a time, and moves on when the customer does not want to answer.
Related
AI customer serviceLarge-scale surveysLanguages and voicesAll Voice AI demos

Questions buyers ask

English, Hindi, Marathi, Tamil, Punjabi and Bengali.

No. The same flow works for any service visit: home appliances, healthcare, telecom installs, or retail deliveries.

Into a dashboard with call health and feedback quality, and into your own systems through tool calls.

It is recorded with the customer's comment and flagged so your team can follow up.

Try it on your own phone.

Request a live demo and our team will set up this demo for you, or build the same flow for your own calls.

Request a live demo See all demos