Conversational AI Platform — Voice AI, Chatbots & Human Handoff Conversational AI that closes deals, cuts cost-to-serve, and never sleeps.
Voice AI, chatbots, and conversation intelligence for BFSI, insurance, and healthcare teams across India, Southeast Asia, and the Middle East. One converged platform on IP we own, with your choice of LLM. AI hands off to a human in under 200ms, with the full conversation context intact across chat, voice, and video.
Two playgrounds. One click. CPaaS APIs or AI capabilities, pick a track. Live, in this browser.
Why enterprises pick Dialogs over Vapi and ElevenLabs
Move past the pilot phase. Start closing deals and cutting cost-to-serve, without losing the human touch.
Resolutions in seconds, not minutes
LLM-powered voice and chat agents handle 80% of conversations end-to-end. Average handle time drops 60% from day one.
Human handoff that actually works
When the bot reaches its limit, it warm-transfers to a human agent on chat, voice, or video, with the full conversation context already loaded.
Conversation intelligence built in
Every call and chat feeds a real-time dashboard for sentiment, intent, drop-off, and win-loss signals. Pipe it to Snowflake or BigQuery.
One platform. Four products. Every conversation.
Dialogs covers voice, chat, intelligence, and the platform layer that ties it to your CPaaS, CRM, and dashboards.
Voice AI
Outbound, inbound, and conversational IVR in English, Hindi, 13 Indian languages, Mandarin, Bahasa, plus major global tongues. On PSTN, SIP, IP, or WhatsApp Voice.
Explore Voice AIAI Chatbot
Web, WhatsApp, RCS, Messenger, Instagram. One bot, every channel, full handoff to human.
Explore ChatbotDialogs Studio
No-code flow builder. Knowledge base + RAG. Bring your own LLM. Test, deploy, iterate.
Explore StudioConversation Intelligence
Unified dashboards for voice, chat, WhatsApp, video. Sentiment, intent, win-loss, agent assist.
Explore IntelligenceWhat makes Dialogs different from Vapi, ElevenLabs, or Twilio
Specialists give you a piece. Dialogs gives you the whole stack, and deploys behind your firewall.
When the bot can't, a human can. On video.
Vapi and Retell hand off to a phone line. ElevenLabs gives you a voice. EnableX hands off to a real human agent on chat, voice, or video, with the full conversation context already in their console.
- Warm transfer with sentiment + intent + history pre-loaded
- Video escalation for KYC, claims, hospital triage
- Skill-based routing across global agent pools
One platform for channels and AI. One bill. One SLA.
Voice, SMS, WhatsApp, RCS, video, and AI all run on the same EnableX backbone. Buyers don't stitch Vapi + Twilio + Zendesk + Zoom. They get one stack, one vendor, one contract.
- 50% lower total cost of ownership vs a stitched stack
- One integration, not four
- One support team, one SLA, one bill
Build a workflow, not just a bot.
Bots are easy. Building a complete customer engagement workflow (bot, human takeover, video escalation, post-call SMS, CRM update, manager dashboard) is hard. Dialogs Studio lets you assemble all of it on one canvas.
- Drag-and-drop workflow builder
- Pre-built BFSI, insurance, healthcare templates
- Connect to CRM, helpdesk, BI in clicks
Use the AI you want. Switch when you want.
Plug in OpenAI, Anthropic, Google, Meta, or any open-source LLM. Use ElevenLabs, your own TTS, or EnableX-default voices. The orchestration, telephony, channels, and intelligence layers stay the same. Voice AI builders can also wire their entire STT / LLM / TTS pipeline via bidirectional WebSocket media streaming. EnableX delivers the SIP, telephony, and carrier; you own the brain.
- Bring your own LLM, no lock-in
- Bring your own TTS / STT engine
- Route low-stakes traffic to cheaper models, high-stakes to premium
- WebSocket media streaming for builders: pipe raw audio in / out, sub-100ms
Dialogs in action, by industry
Hear how Voice AI handles real conversations in the verticals that matter most.
Cut collection costs by 60% without losing the human touch
A leading Indian private bank routes its early-stage collections to a Hindi+English voice agent. Bot resolves payment promises in 80% of calls. Disputes warm-transfer to a human on video for verification.
Close 3x more renewals at a fraction of the call-centre cost
Voice AI calls every policyholder 30 days before renewal. If they hesitate, it offers options. If they have questions, it warm-transfers to an agent. Conversion lifts 3x over outbound dialer + human alone.
Patient calls that actually get answered, in the patient's language
Hospitals run inbound and outbound voice AI for appointments, post-discharge follow-up, and refill reminders. No-show rate drops 40%. Patients speak in their own language; the bot adjusts.
Launch your own conversational AI cloud, under your brand
Telcos use EnableX to launch white-label CPaaS + Dialogs offerings to their enterprise customers. Live in 90 days, on the telco's brand and pricing.
Why teams pick Dialogs over the specialists
One bot. Every channel your customer is already on.
Web chat, in-app, WhatsApp, RCS, SMS, Facebook Messenger, Instagram, voice. Build the conversation once. Deploy it everywhere. Customer history follows the conversation across channels.
- Single build, every channel
- Conversation history follows the customer
- Channel-specific UI: rich cards on RCS, voice cues on phone
Unified dashboards for everything that gets said.
One dashboard for voice, chat, WhatsApp, video, and human handoff. One view of containment, sentiment, agent performance, conversion. No more stitching dashboards from three vendors.
- Real-time across every channel
- Drill into a single customer's full journey
- Export to BigQuery, Snowflake, Looker, Power BI
Deploy on-premise, in private cloud, hybrid, or hosted. Your call.
Voice models, agent orchestration, and telephony can all run behind your firewall. Nothing crosses your perimeter. That answers the DPDPA, IRDAI, RBI, and HIPAA-grade reviews banks, insurers, hospitals, and government bodies actually run, and it doubles as the white-label backbone for telcos and SI partners shipping to their own enterprise customers.
- Cloud, hybrid, private cloud, on-prem: same product, four deployment models
- Data residency in India, UAE, Saudi Arabia, Singapore, Indonesia
- Air-gapped option for government workloads
100+ languages. Hindi, Tamil, Telugu, Bahasa, Arabic, and more.
Customers speak in their language. The bot understands accents, code-switching, and dialects. You configure tone and voice per market.
- English, Hindi, 12 more Indian languages, Mandarin, Bahasa (Indonesia + Malaysia), all major Arabic dialects, plus Spanish, German, French
- Code-switching (Hindi-English, Arabic-English) handled natively
- Bring your own TTS for branded voice
EnableX vs the specialists
The fields that matter most when a CIO signs the cheque.
| Capability | EnableX Dialogs | Vapi | ElevenLabs | Twilio Conv AI |
|---|---|---|---|---|
| Bot → human video handover | Yes | No | No | No |
| Voice + chat + WhatsApp + video on one stack | Yes | Voice only | Voice only | Yes (priced separately) |
| Unified dashboard across channels | Yes | Voice only | No | Limited |
| On-premise / private cloud deployment | Yes | No | No | No |
| Conversation intelligence (sentiment, intent, win-loss) | First-class product | Basic logs | No | Add-on |
| Global telephony · deepest APAC + ME out of the box | Yes | US-first | No telephony | Yes |
| BFSI / IRDAI / DPDPA compliance | Yes | No | No | US/EU focus |
| Bring your own LLM / TTS | Yes | Yes | Own voices only | Yes |
| Pricing model | Per-minute + per-conv | Per-minute | Per-character | Per-channel |
Detailed comparisons: vs Vapi · vs ElevenLabs · vs Twilio
Build a voice agent or chatbot in a day. No code.
Open Dialogs Studio. Pick a template. Connect your knowledge base. Pick your channels. Test. Ship. Most teams have a working agent before lunch.
Use cases across industries and functions
The conversations that move pipeline, cut cost, and make customers feel heard.
Collections
Bucket-1 to Bucket-3 collections in Hindi, English, and 11 more Indian languages.
Renewals
Outbound renewal calls that close 3x more policies than dialer-only campaigns.
Appointments
Reminders, rescheduling, post-discharge follow-up, in the patient's language.
Voice + Video KYC
Onboard customers in under 4 minutes with voice prompts and video verification.
IVR Replacement
From "press 1" to "tell me what you need", in 30 days.
Lead Qualification
Qualify every inbound lead in under 60 seconds: voice, chat, or WhatsApp.
Retail & Consumer
Order status, returns, loyalty point queries, post-purchase NPS, on WhatsApp Voice and PSTN, in English, Hindi, and 12 more Indian languages.
Agritech
Crop market price updates, government scheme alerts, weather and sowing advisories, crop-loan reminders. Voice-first in regional languages for farmers without smartphones.
Explore more from EnableX
CPaaS: Voice, Video, SMS, WhatsApp, RCS
The same channels Dialogs runs on, available as standalone APIs for your developer team.
Explore CPaaSCampaigns
Bulk WhatsApp, SMS, RCS, and voice broadcasting, wired into the same Dialogs intelligence layer.
Explore CampaignsDeveloper Portal
Quickstart, SDKs, webhooks, code samples. Build voice and chat agents in your own stack.
Open the docsInsights on conversational AI
FAQ on the Dialogs Conversational AI Platform
Build it: developer docs
See it in action.
Spin up a live BFSI, insurance, or healthcare voice agent, watch a real handoff to video, and explore the unified dashboard. No deck required. No pitch.