Conversational AI use cases
What teams use AI chat agents for, on WhatsApp, web chat and RCS.
Four common jobs that move well from phone queues and inboxes to chat. Each one runs on Dialogs, with your own content, your rules and live data from your systems.
Payment reminders on WhatsApp
Send due-date reminders on WhatsApp, let customers pay from a link in the chat, and answer questions about the amount, late fees or a short extension without a call.
WhatsApp · Payment link · Agent handover See the use case → Retail and e-commerceOrder tracking and returns on WhatsApp
Let customers ask "where is my order?", change a delivery slot, or start a return on WhatsApp or web chat, with answers pulled live from your order system.
WhatsApp · Web chat · RCS See the use case → InsurancePolicy renewals and claim updates
Remind policyholders before renewal, answer questions about the premium and cover, and give claim status updates on WhatsApp and web chat, any time of day.
WhatsApp · Web chat · Agent handover See the use case → Any business with website enquiriesLead capture and qualification on web chat
Turn website visitors into qualified leads: the chat agent answers their questions, asks your qualifying questions, books a meeting and continues the conversation on WhatsApp.
Web chat · WhatsApp · CRM update See the use case →Looking for AI agents on phone calls?
Hear working voice agents for customer experience, banking, education, HR and emergency response.
See Voice AI demosHave a different use case in mind?
Tell us what you want to automate and we will show you how it would work on your channels.