AI Chatbot Platform — WhatsApp, Web, RCS Conversations on every channel.

EnableX chatbots run on WhatsApp, Web, RCS, Messenger, Instagram, and SMS: one bot, every surface. Build the conversation once. Hand off to a real human on chat, voice, or video the moment the bot reaches its limit, with full context loaded.

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One bot, every channel · WhatsApp Business API certified · Bot → human handoff incl. video · 100+ languages
EnableX AI Chatbot: omnichannel, RAG-grounded, multi-turn memory, human handoff
80% resolved by bot
1× build, every channel
<1 wk to first live bot
100+ languages

Where EnableX Chatbot beats a generic bot builder

Most chatbots stop where the customer needs help most. EnableX keeps going.

One bot, every channel

WhatsApp, web, in-app, RCS, Messenger, Instagram, SMS. Build the conversation once. Customer history follows the conversation across channels.

Handoff to a real human, on video

When the bot reaches its limit, it warm-transfers to a human agent on chat, voice, or video, with full context loaded. Critical for KYC, claims, hospital triage.

Bring your own LLM

OpenAI, Anthropic, Google, Meta, or open-source. Route low-stakes traffic cheap and high-stakes premium. No vendor lock-in.

Pick your channel

Same bot logic. Every major chat channel your customers use.

WhatsApp

WhatsApp Chatbot

Built for India and the Middle East. Rich media, UPI payments, voice handoff inside the thread.

WhatsApp
Web

Web Chatbot

In-app and on-site chat that knows your KB as well as your best agent.

Web
Omnichannel

Omnichannel Bot

One bot, every channel, history follows the customer.

Omnichannel
RCS

RCS Chatbot

Branded sender, rich cards, suggested replies. The SMS upgrade for India + global.

RCS

What makes EnableX Chatbot close the loop

Omnichannel

Build once. Deploy on every channel your customer is on.

Same bot logic runs WhatsApp, web, in-app, RCS, Messenger, Instagram, SMS. Channel-specific UI: rich cards on RCS, voice cues in WhatsApp Voice, quick replies on Messenger. Conversation history follows the customer across every channel-aware UI component.

RAG + memory

Reads your KB. Reads your CRM. Knows the last 5 conversations.

Connect your knowledge base, helpdesk, CRM, and order system. The bot retrieves the right answer in real time, updates the CRM during the chat, and remembers context across channels — web, WhatsApp, and voice.

Connect a KB in Studio
The EnableX Difference

When the bot can’t, a human can. Over chat, voice, or video.

Yellow.ai and Haptik hand off to chat. Intercom hands off to chat. EnableX warm-transfers to a real human on chat, voice, or video, with sentiment, intent, and full conversation history pre-loaded in the agent console.

Watch the 60-sec handoff demo
Open architecture

Use the LLM you trust. Switch when it’s time.

Plug in OpenAI, Anthropic, Google Gemini, Meta Llama, or any open-source model. Route low-stakes turns to cheap models and high-stakes to premium. EnableX handles the orchestration; you stay in control of the brain.

See it in Studio

Chatbot in action, by industry

Customers check balance, last transactions, EMI status, and apply for loans on WhatsApp. KYC verification escalates to a video call inside the same thread. 80% of queries resolved without an agent.

Policyholders renew in 3 messages. Claims FNOL captures incident details, photo upload, and immediately routes to a claims advisor on video for verification. IRDAI-compliant.

Where is my order, return this item, what’s my refund status: answered in seconds on WhatsApp or web chat. Returns trigger pickup booking in the same conversation.

Patients book, reschedule, and ask routine questions in their language. Symptom triage routes urgent cases to a doctor’s video call. Multilingual: English, Hindi, and 12 more Indian languages.

Built for the realities of enterprise chat

The EnableX Difference

Bot to human, mid-conversation, on the same channel.

The moment the bot hits its limit, the customer stays in the same thread while an agent picks up on chat, a voice call, or video. The console already shows the full transcript, detected intent, and sentiment. In practice, that turns a stuck KYC, a disputed claim, or an urgent triage into a completed one, without the customer repeating themselves on a fresh channel.

See bot-to-human handoff
WhatsApp Business

Meta Tech Partner. WhatsApp BSP partner network. Voice calling included.

EnableX is a Meta Tech Partner. Send and receive WhatsApp messages, run rich-card flows, accept payments, and now accept WhatsApp Voice calls inside the chat thread, routed straight to your bot or a human agent.

See WhatsApp chatbot
The EnableX Difference

Unified dashboards across every chat and every channel.

One dashboard for WhatsApp, web, RCS, Messenger, plus voice and video handoff. Containment, deflection, sentiment, agent performance, conversion, all in one view. Pipe to BigQuery, Snowflake, Looker, Power BI.

See a sample dashboard
The EnableX Difference

On-premise. For BFSI, insurance, healthcare, government.

Ship the bot behind your firewall when compliance requires it. Everything from the LLM down runs inside your infrastructure, so regulators who require customer chat data to stay in the institution’s network get an answer. Cloud, hybrid, on-prem: same product, same APIs.

See on-prem deployment
Multilingual

One bot. English, Hindi, 12 more Indian languages, Mandarin, Bahasa, Arabic, plus major global tongues including Spanish, German, and French.

The bot detects the customer’s language and replies in it. Hindi-English code-switching handled natively. Same chatbot build serves Mumbai, Dubai, Jakarta, and Manila.

See language support

What you get with EnableX that Yellow.ai, Haptik, and Intercom can’t ship

CapabilityEnableXYellow.aiHaptikIntercom
Bot → human video handoverYesNoNoNo
Voice + chat + WhatsApp + video on one stackYesStitchedStitchedChat only
On-premise deploymentYesNoNoNo
Bring your own LLMYesLimitedLimitedLimited
Unified dashboard across channelsYesChat-firstChat-firstChat only
WhatsApp BSP (direct)Meta Tech PartnerYesYesVia partner
BFSI / IRDAI / DPDPA complianceYesCloud-onlyCloud-onlyUS/EU focus

Detailed: vs Yellow.ai → vs Haptik →

No-code

Build a chatbot in a day. No code.

Open Dialogs Studio. Pick a template (BFSI, insurance, eCom, healthcare). Connect your knowledge base. Pick channels. Test. Ship.

30-day Free Trial Pre-built templates 100+ languages
Get Started For Free
EnableX Studio chatbot canvas: build once, deploy on WhatsApp, web, RCS, and voice

Use cases that move the needle

Support

Tier-1 Support

FAQ, status, password resets, returns: handled without a human.

60% deflection

Read more
BFSI

WhatsApp Banking

Balance, transactions, EMI status, loan applications, video KYC.

5× calls deflected

Read more
Sales

Lead Qualification

Qualify every inbound lead in under 2 minutes via voice, chat, or WhatsApp.

3× SQL conversion

Read more
Insurance

Renewals + Claims FNOL

Policyholder renewals and first-notice-of-loss on WhatsApp.

3× renewal lift

Read more
Healthcare

Appointment Booking

Book, reschedule, cancel in the patient’s language. 24×7.

40% fewer no-shows

Read more
Retail · D2C

Retail & Consumer

Order tracking, returns, loyalty, post-purchase NPS, on WhatsApp and web.

3× CSAT recovery

Read more
See all use cases →

Explore more from EnableX

Voice AI Agents

Outbound, inbound, IVR, in English, Hindi, 13 Indian languages, Mandarin, Bahasa, plus major global tongues, on PSTN, SIP, and WhatsApp Voice.

Voice AI
The EnableX Difference

Conversation Intelligence

Unified dashboards. Sentiment, intent, win-loss, agent assist.

Intelligence

Dialogs Studio

Build, test, ship voice and chat agents. No code. BYO LLM.

Studio
Solution

EdTech Student Support

WhatsApp + chat for 24×7 student doubt-resolution and admin queries.

EdTech
Solution

Government Citizen Services

WhatsApp + voice citizen services in English, Hindi, 12 more Indian languages, Mandarin, Bahasa, plus major global tongues.

Government

FAQ: EnableX AI Chatbot

EnableX AI Chatbot is an omnichannel chatbot platform that runs across WhatsApp, web, in-app, RCS, Messenger, and Instagram from a single build. It uses an LLM-powered conversation engine, supports bring-your-own-model, and warm-transfers to a real human on chat, voice, or video when the bot reaches its limit.

Three things. First, EnableX is built on a CPaaS, so voice, video, SMS, and WhatsApp all run on the same backbone. Buyers do not stitch a chatbot vendor with a CPaaS vendor with a video vendor. Second, escalation opens on chat, voice, or video, whichever channel matches the depth of the moment. Third, EnableX deploys on-premise for BFSI, insurance, healthcare, and government under DPDPA, RBI, IRDAI, or HIPAA-grade compliance. Yellow, Haptik, and Intercom are cloud-only.

WhatsApp Business, RCS, web chat, in-app chat, SMS, Facebook Messenger, Instagram DM, Apple Business Chat, and voice (via the Voice AI pillar). One bot build deploys across every channel.

Yes. Plug in OpenAI, Anthropic, Google Gemini, Meta Llama, or any open-source model via API or self-hosted. Route low-stakes traffic to cheap models and high-stakes traffic to premium. EnableX provides the orchestration; you control the brain.

When the bot detects it cannot resolve, it warm-transfers to a real human in your agent console, over chat, voice, or video. The agent sees the full conversation history, sentiment, and intent already loaded. The customer never repeats themselves. Skill-based routing picks the right agent.

A simple FAQ or order-tracking bot is live in under a week using Dialogs Studio. A complex BFSI or insurance flow with CRM integration takes 3-6 weeks. Pre-built templates for common verticals cut the time further.

Per-conversation pricing for chat. Per-minute for voice handoff. Volume discounts above set thresholds. On-prem and private-cloud quoted separately. There is a 30-day free trial.

Build it: developer docs

Chat bots guide → Chatbot SDK → Chatbot UI Kit →

See EnableX in action.

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