RCS Chatbot

Rich cards, carousels, beyond plain SMS.

RCS is the SMS upgrade: branded sender, rich cards, carousels, payment buttons, suggested replies. Carriers in most major markets now support RCS Business Messaging, and Google Messages defaults to RCS on Android. EnableX RCS chatbots run on top of RCS Business Messaging with the same AI brain that powers our WhatsApp + voice + web bots, with the same context, same handoff, same AI.

Try For Free
Branded sender · Rich cards · Suggested replies · Payment buttons · Same AI brain as WhatsApp / web / voice
Verified branded sender
Rich cards + carousels + buttons
Auto SMS fallback for non-RCS phones
Same AI as WhatsApp / web / voice

What sets it apart

Branded sender, not a random number

RCS messages come from a verified business sender: your brand name, logo, official badge. Customers see your brand in the conversation list, not a generic short code.

Rich cards + carousels

Send images, carousels, suggested replies, action buttons, location pins, payment buttons. Same UX as a native messaging app, with deeper conversion than SMS.

Same AI brain, all channels

EnableX RCS bot uses the same orchestration as WhatsApp + web + voice. Cross-channel context follows the customer. RCS is just one more channel surface.

How it works

Verified branding, rich content, shared AI logic and automatic SMS fallback.

1

Branding

Brand name, logo, blue checkmark / official badge in the customer’s message list. Higher engagement than plain SMS: customers know it’s really you, not a smishing attempt.

2

Rich content

Send images, product carousels, suggested-reply chips, action buttons (Call, Visit, Pay), location pins, and calendar invites, all native to the conversation.

3

Bot logic

Conversational AI with intent classification, entity extraction, multi-turn dialogue, CRM integration. Same orchestration layer that runs your WhatsApp + web + voice bots.

4

Fallback

Not every recipient has RCS-capable Android (and iOS business messaging support depends on the carrier). EnableX auto-falls-back to SMS when the recipient can’t receive RCS. One campaign send; channel handled at delivery.

Use cases

BFSI

Branded instalment reminders

Customer sees the bank’s logo and verified badge. Pay-now action button. Payment deep link.

Voice AI for banking
Retail

Order confirmations

Branded product carousel with image, tracking link, support reply chip. Replaces dry SMS.

AI chatbots
Insurance

Renewal cards

Policy details, premium amount, pay-now button: all in one rich card. Drop-in upgrade from SMS renewal.

Voice AI for insurance
Logistics

Delivery updates

Live ETA, branded sender, one-tap “reschedule” or “leave at door” replies.

AI chatbots
Healthcare

Appointment cards

Doctor name, time, location pin, calendar invite, reschedule button: all in one message.

Appointment booking AI
All verticals

Promotional campaigns

Carousels of products, branded promo creative, suggested-reply chips for engagement.

AI chatbots

FAQ: RCS Chatbot

RCS (Rich Communication Services) is the carrier-supported successor to SMS. It brings branded business sender, rich cards, carousels, suggested replies, and payment buttons to native messaging, without requiring an app install. Google Messages on Android defaults to RCS in supported markets; iOS supports RCS, and business messaging availability depends on the carrier.

RCS works in the carrier’s native messaging app, no app install required. WhatsApp Business requires WhatsApp on the customer’s phone. RCS has higher delivery rates in markets where WhatsApp adoption is incomplete; WhatsApp wins where adoption is high (India, Brazil). Most production deployments use both: WhatsApp where the customer is on it, RCS as upgrade-from-SMS for everyone else.

Carriers in most major markets now support RCS Business Messaging, with India among the markets where carriers have launched it in phases. Google Messages on Android defaults to RCS where carrier support exists. RCS is a growing channel for branded notifications, alerts, and transactional messaging.

Yes. EnableX auto-detects each recipient’s RCS capability at send time. If the recipient is on a non-RCS phone, the same campaign delivers as SMS, no manual switching. Unified delivery report covers both formats.

Yes. RCS supports action buttons that deep-link to payment flows for the methods your market uses. EnableX RCS bots send pay-now buttons inside rich cards. Customer pays without leaving the message thread. Used for instalments, insurance renewals, and retail checkout.

Brand verification runs through the carrier and is the slow step; we start it in parallel with the bot build and CRM integration so it does not hold up the launch.

See EnableX in action.

Talk to sales, or start a free trial. No credit card required.

Try for free Talk to sales

Free trial credits · No credit card · API keys in 2 minutes