Communication APIs for Retail & E-commerce
Order updates, cart recovery and live shopping on WhatsApp, SMS and voice.
Order updates, abandoned-cart recovery, click-to-call agent, WhatsApp catalogue with payment links in the conversation, RCS rich product cards, and Voice AI for returns and support. Cascade across channels to maximise delivery and conversion.
What Retailers Build on EnableX
Communication that converts, from campaign to checkout to post-sales support, on the channels shoppers already use.
Order and delivery updates
Customers track orders in real time over WhatsApp, SMS, or voice. Delivery notifications go out automatically at every stage.
Abandoned-cart recovery
Cart-abandonment alerts with personalised 24/7 support bring shoppers back to complete the order.
Chatbot self-checkout
AI chatbots complete orders and transactions, give recommendations, and handle post-sales support.
See AI ChatbotLive commerce and video demos
HLS streaming lets thousands of customers experience a launch at once. One-on-one video demos guide shoppers through the purchase cycle.
Campaigns and loyalty
Offers, product launches, and discount coupons over SMS, WhatsApp, or in-app messaging. IVR surveys capture feedback and track campaign performance.
Click-to-call support
A tap connects the shopper to an agent. No numbers to dial, full context carried into the call.
See Click-to-CallThe APIs Behind Retail Communication
Send on the richest channel first (RCS or WhatsApp) and cascade to SMS so no message is dropped.
WhatsApp Business API
Catalogue, cart recovery, order updates, and chatbot self-service on WhatsApp.
WhatsApp APIRCS API
Rich product cards, carousels, and verified-sender branding in the native messaging app.
RCS APITrust, Insight, and One Omnichannel Stack
Why EnableX.
Fraud protection
Conversations encrypted in transit and at rest, and OTP payment verification verify identity in real time.
Omnichannel platform
SMS, chat, voice, video, WhatsApp, RCS, and AI bots: one platform, one integration.
Customer profiles from chats
Build customer personas from conversation data and manage the full lifecycle from marketing to support.
FAQ: EnableX for Retail & E-commerce
Turn Conversations Into Conversions
Start with a free trial, or talk to us about volume pricing for your retail stack. See CPaaS pricing.
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