Banking and insurance · AI voice agent

Premium and EMI calls that end with a commitment or a payment link.

Insurers and lenders call customers at every stage of a due date: a week before, the day before, and the days after. This AI agent makes those calls, talks through the amount due, records when the customer will pay, sends a payment link if they want one, and flags the calls that need a person.

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English · Hindi · Hinglish · Outbound calls · Payment link · Agent handover
The problem

Why teams automate this call

Renewal and collection calls follow the same pattern thousands of times a month. Agents spend their day on reminders that most customers simply need to hear, while the customers who need real help wait.

What changes
  • Every customer reached at each stage of the due date
  • Agents focus on disputes and customers who need help
  • A call report that shows commitments and next actions, not just call counts
How it works

How the call works

  1. 01

    Calls timed to the due date

    Separate scenarios for seven days before, the day before, and two or three days after the due date, each with the right message.

  2. 02

    Confirms the customer

    A quick check against the record before the policy or loan is discussed.

  3. 03

    Talks through the payment

    The agent explains the amount due and answers common questions in a natural conversation.

  4. 04

    Records the commitment

    Whether the customer will pay, and by when, is captured to drive the next follow-up.

  5. 05

    Link or handover

    The agent sends a payment link on request, or flags the call for a human with the reason.

Sample call

Hear 30 seconds of the call

Play the sampleRecording coming soon

From the working demo. To hear the full call on your own phone, request a live demo.

Read the sample call

AgentHello Mr. Sharma, I am calling from your insurer about your health policy. Could you confirm your date of birth for me?

CustomerIt is the 14th of March.

AgentThank you. Your annual premium of 18,500 is due in seven days. Would you like to renew now?

CustomerI will pay this weekend.

AgentNoted, Saturday. Shall I send a payment link on WhatsApp so it is ready?

CustomerYes, please.

AgentDone. The link is on your WhatsApp. Thank you, and have a good day.

Sample conversation for illustration. Names and amounts are made up.

Data

What every call captures

  • Customer intent and payment commitment date
  • Payment link sent or not
  • Outcome and next action, with follow-up date
  • Agent handover flag and reason
  • Full action trail for each call
Rules the agent followsThe agent works inside the rules you set: it confirms the customer before discussing the account, never takes card details on the call, and hands disputes and hardship cases to your team.
Related
AI voice agent for collectionsVoice AI for insuranceOutbound Voice AIAll Voice AI demos

Questions buyers ask

Yes. The demo includes four scenarios across the due-date cycle, each with its own message and tone.

No. It sends a secure payment link so the customer pays through your usual payment page.

The agent flags the call for a human, records the reason, and your team picks it up with the transcript.

Yes. The agent reads the customer profile and writes back intent, commitment and outcome through tool calls.

Try it on your own phone.

Request a live demo and our team will set up this demo for you, or build the same flow for your own calls.

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