Communication APIs for Customer Service Support that scales: omnichannel, AI-augmented, human-when-needed.

Voice, WhatsApp, web chat, SMS, video: one platform, one customer history. AI agents handle tier-1 with bot-to-human handoff (including video) the moment the customer needs an expert. Reduce support cost by 50% without dropping CSAT.

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Omnichannel · AI-augmented · Bot-to-human (incl. video) · 50% cost reduction · 24×7 · Multilingual
Omnichannel voice · chat · video
50% cost reduction
24×7 AI-augmented
Multilingual support

From Click-to-Call to AI Agents

Built for support teams that need instant, personalised service across the channels customers already use.

AI

Conversational AI

Handle 70% of routine inquiries automatically, 24×7, with escalation to a human the moment it is needed.

AI Chatbot
Video

Visual support

Video-based troubleshooting for complex technical issues. The customer shows the problem instead of describing it.

Routing

Omnichannel routing

Move a conversation between chat, voice, and video without losing context or making the customer repeat themselves.

Knowledge

Knowledge integration

AI-powered answers drawn from your existing knowledge base, kept consistent across every channel.

Web

Click-to-call

Let website visitors reach an agent in one click — no phone dialling, no app install, full context passed to the agent.

Click-to-Call
Analytics

Performance analytics

Real-time insight into support quality and efficiency: resolution times, deflection rates, and agent productivity.

The Numbers Support Leaders Run This Stack For

50%

Reduction in average resolution time

85%

First-contact resolution rate

90%

Customer satisfaction scores

60%

Improvement in agent productivity

Every Channel, One API Portfolio

Integrate into your CRM and website with REST APIs and client SDKs. Pay for what you use.

Voice

Voice API

Personalised voice interactions: inbound support lines, IVR, and prompt responses to customer inquiries.

Voice API
Video

Video API

Video-based customer service sessions, virtual onboarding, and guided troubleshooting.

Video API
SMS

SMS API

Service updates, confirmations, and timely reminders delivered directly by SMS.

SMS API
WhatsApp

WhatsApp Business API

Automated notifications and two-way support conversations on the channel customers open first.

WhatsApp API
RCS

RCS API

Branded, rich-media messages with quick replies in the native messaging app, with SMS fallback.

RCS API
AI

Voice AI agents

AI agents that answer support calls in the customer's language and hand off to a human with full context.

Voice AI
Talk to an expert View pricing

Customer Service FAQs

Voice, video, web chat, SMS, WhatsApp, and RCS on one platform with one customer history. Customers move between channels without repeating themselves, and agents see the full context.

Conversational AI handles around 70% of routine inquiries automatically, answering from your existing knowledge base. When the customer needs an expert, the bot hands off to a live agent on chat, voice, or video with full conversation context.

Yes. For complex technical issues, agents escalate a chat or call to a video session for visual troubleshooting: the customer shows the problem instead of describing it, which cuts resolution time.

Through APIs. Click-to-call embeds calling on your website, and conversation events write back to your CRM so tickets, outcomes, and analytics stay in your existing systems.

Teams target a 50% reduction in average resolution time, 85% first-contact resolution, 90% customer satisfaction scores, and a 60% improvement in agent productivity by combining AI deflection, omnichannel routing, and video support.

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