Call Masking — Number Privacy at Scale Connect customers and agents without exposing real phone numbers.
EnableX Call Masking routes every call through a virtual number so neither party sees the other’s real digits. Built for ride-hailing, e-commerce marketplaces, contact centres, and field-service teams that need privacy at scale, off-platform-leakage prevention, and full audit trails.
Where Call Masking is non-negotiable
Three buyer scenarios where exposing a real number kills the business model.
Drivers & Riders
Drivers and riders complete the trip without ever seeing each other’s number. Stops off-platform booking, harassment risk, and lost revenue.
Buyers & Sellers
Buyers and sellers coordinate delivery, returns, and disputes through a masked layer. Keeps the conversation on-platform, and inside your audit trail.
Agents & Leads
Agents call back leads from a single brand number, not personal SIMs. Protects agent identity, ensures consistent caller ID, and survives team rotation.
How EnableX Call Masking works
One Voice API call. The entire masking pipeline runs on EnableX infrastructure.
Trigger
Your app calls our Voice API with caller A and caller B numbers.
Provision
EnableX assigns a virtual number from the pool (or one you’ve reserved) and bridges both legs.
Connect
A dials the virtual number, B dials the virtual number; both parties hear each other; neither sees the other’s real digits.
Record & archive
Optional recording, transcript via ASR, and CRM logging via webhook.
Release
When the trip / order / case ends, the virtual number is released back to the pool.
Built into the same EnableX stack you already use
Call masking runs on the EnableX Voice API, with the same carrier-grade telephony powering BFSI, healthcare, and on-demand platforms. Add SMS, WhatsApp, and AI agents from the same console.
See EnableX in action.
Talk to sales, or start a free trial. No credit card required.
Free trial credits · No credit card · API keys in 2 minutes