Field Service APIs · Voice, SMS & Video
Field service operations: dispatch, communicate, resolve.
Notify technicians via SMS / WhatsApp, dispatch with click-to-call, share live job context, run remote diagnostics on video, and confirm completion via OTP. Designed to avoid repeat visits and shorten resolution time. The same Video API also powers KYC, interviews and telehealth.
Field service problems cost more than you think
Every field visit costs travel time, and a visit without the right knowledge on site means a repeat trip. Parts availability and expert consultation delays drive up cost while customers wait. EnableX puts the expert on the job over live video, before you roll a second truck.
Expert visits avoided. Handle escalations and L2/L3 support remotely instead of dispatching an expert.
Designed to fix it the first time. Live expert guidance on the first visit, so fewer jobs need a repeat trip.
Support handled remotely. Experts join by video, annotate the technician's view, and resolve on the spot.
One job, one connected flow
From dispatch to sign-off, every touchpoint runs on EnableX channels and lands in the job record.
Notify
Job details and schedule go to the technician over SMS or WhatsApp. The customer gets an ETA the same way.
Dispatch & connect
Customer and technician talk through masked click-to-call, no personal numbers exposed, every call logged.
Share job context
Photos, location, and history reach the technician before arrival, so the first visit starts informed.
Diagnose on video
Stuck on site? The technician starts a live video call. A remote expert sees the equipment, annotates the view, and guides the fix.
Confirm with OTP
The customer receives an OTP at job close. Entering it confirms completion, verified and timestamped.
What sets EnableX live video for field services apart
Real-time HD video
Clear, lag-free video between technician, expert, and customer. H.264 and VP8/VP9 codecs adapt to available bandwidth, so quality holds up in the field.
Interactive annotations
Experts mark, highlight, and point at specific parts in the live view, "that valve, there", for faster, clearer guidance.
Screen share & screenshots
Share manuals or dashboards in-call, and capture high-quality screenshots as evidence for the job record.
Camera switching
Technicians flip between front and rear cameras mid-call to show the equipment from every angle, on any device.
Encrypted by default
All communications are encrypted in transit and at rest, protecting job and customer data against unauthorized access.
CRM & FSM integration
The WebRTC platform embeds into any CRM, support, or field service application in minutes.
The EnableX APIs powering the flow
Build the whole flow or just the piece you're missing, each capability is a standard EnableX API.
Video Call API
Live video diagnostics with annotations, screen share, and recording, embedded in your app.
Video Call APIVoice API + Click-to-Call
Masked calls between customers and technicians, plus voice alerts and OTPs.
Voice API Click-to-CallSMS & WhatsApp APIs
Dispatch notifications, ETA updates, completion OTPs, and customer follow-ups.
SMS API WhatsApp APIWhere live video field service pays off
Field Services FAQ
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