AI chatbot platform: WhatsApp, web, RCS, SMS

AI chatbots for WhatsApp, web, RCS and SMS, with human handover.

Build the conversation once and run it on every channel your customers use. The bot answers from your knowledge base, takes actions in your systems, and hands over to a person on chat, voice or video the moment it should, with the context loaded.

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WhatsApp · Web and in-app · RCS · SMS · Messenger · Instagram · 30+ languages
Channels

Pick your channel.

EnableX AI chatbots run one conversation design across WhatsApp, web chat, in-app chat, RCS, SMS, Messenger and Instagram. The bot answers from your own documents using retrieval-augmented generation, reads and writes your CRM, speaks 30+ languages, and transfers to a person on chat, voice or video with the full transcript when it reaches its limit.

WhatsApp

WhatsApp chatbot

Rich media, in-conversation payment links, and voice calling inside the thread.

WhatsApp chatbot
Web and in-app

Web chatbot

A chat widget on your site or in your app that qualifies, books and resolves from your knowledge base.

Web chatbot
RCS

RCS chatbot

Branded sender, rich cards and suggested replies, with automatic SMS fallback when RCS is not available.

RCS chatbot
SMS

SMS

The fallback and the reach channel. Every phone, every network, with two-way replies into the same bot.

SMS API
Capabilities

What the bot can do.

Answering questions is the easy part. The bot also acts in your systems and keeps the thread when the customer changes channel.

Knowledge

Answers from your documents

Connect your help centre, policy documents or product docs. The bot cites the source and says "I don't know" instead of guessing.

Knowledge base in Studio
Actions

Acts in your systems

Reads the customer record before replying, creates tickets, books slots, sends payment links, and writes the outcome back to your CRM.

Integrations
Memory

Remembers across channels

A customer who starts on web and replies on WhatsApp continues the same conversation, with the history in one place.

Omnichannel chatbot
Human handover

When the bot cannot, a person can. On chat, voice or video.

Triggers you set (the customer asks for a person, confidence drops, sentiment turns, a high-stakes intent appears) transfer the conversation to a live agent in the same thread, or escalate to a voice or video call on the same platform. The agent sees the transcript, intent and sentiment before replying, so the customer never repeats themselves.

How handover works →
Same thread

The agent picks up inside the WhatsApp or web conversation. No new channel, no new ticket.

Voice or video

A stuck KYC, a disputed claim or an urgent query escalates to a call on the same platform.

Context loaded

Transcript, intent and sentiment on the agent's screen before they type a word.

Routing

Skill-based routing picks the right agent or queue. The bot writes the outcome back when the person is done.

Control

Your model, your rules.

Bring your own LLM

Any language model, switched when you want

Use OpenAI, Anthropic, Google, Meta or an open-source model, through an API or self-hosted. Route simple turns to a cheaper model and high-stakes turns to a stronger one. Switching models does not mean rebuilding the bot.

Deploy where compliance allows

Our cloud, your cloud, private cloud or fully on-premise

Same product, same APIs. When your regulator sets data-residency rules, the bot, the model and the chat data all run inside your own infrastructure. Controls aligned with ISO 27001 and SOC 2 Type II.

On-premise deployment
Use cases

The conversations your team should not be handling by hand.

Support

Customer support

FAQs, order status, password resets and account queries resolved in the thread. Anything else goes to a person with the transcript.

Customer service AI
Sales

Lead qualification

Qualify every inbound lead on web or WhatsApp, book the meeting, and hand the qualified ones to sales with the answers attached.

Lead qualification
Scheduling

Appointment booking

Book, reschedule and confirm in the customer's language, written back to your calendar or practice system.

Appointment booking
Payments

Payments and reminders

Due-date reminders with the payment link in the same message, and a promise to pay captured when the customer cannot pay today.

Collections
Commerce

Order status and returns

Where is my order, return this item, where is my refund: answered on WhatsApp or web, with the pickup booked in the same conversation.

Retail and e-commerce
Onboarding

Onboarding and KYC

Chat collects the details and documents. A video session on the same platform completes identity verification.

Video KYC
See all use cases →
No-code

Build it in a day in Studio.

Pick a template. Connect your knowledge base. Choose channels. Test in the simulator. Publish. Developers can extend any flow with webhooks and the chatbot SDK.

Free trial Pre-built templates 30+ languages
Dialogs Studio Try for free
EnableX Studio chatbot canvas: build once, deploy on WhatsApp, web, RCS, and voice

Questions buyers ask about AI chatbots

EnableX AI chatbots are part of EnableX Conversational AI (Dialogs). One conversation design runs across WhatsApp, web chat, in-app chat, RCS, SMS, Messenger and Instagram. The bot answers from your own documents, reads and writes your CRM, speaks 30+ languages, and transfers to a person on chat, voice or video with the full transcript when it reaches its limit.

WhatsApp, web chat, in-app chat, RCS, SMS, Facebook Messenger and Instagram, plus voice through the same platform. Build the bot once and publish it to the channels you choose.

30+ languages, including 13 Indian languages. The bot detects the customer's language and replies in it, and handles mixed-language messages such as Hindi-English.

Yes. Use OpenAI, Anthropic, Google, Meta or an open-source model, through an API or self-hosted. Route simple turns to a cheaper model and high-stakes turns to a stronger one. EnableX provides the orchestration; you choose the model.

When a trigger you set fires, such as the customer asking for a person, low confidence or a sensitive intent, the conversation transfers to a live agent in the same thread, or escalates to a voice or video call on the same platform. The agent sees the transcript, intent and sentiment before replying. Skill-based routing picks the agent.

A first bot takes a day in Studio: pick a template, connect your knowledge base, choose channels, test in the simulator, publish. Flows that integrate with core systems take longer, and the time depends mostly on your systems and approvals.

Per conversation for chat and per minute for voice, with volume pricing from our sales team. On-premise and private-cloud deployments are quoted as annual licences. There is a free trial with no credit card required.

Build it: developer docs

Chat bots guide → Chatbot SDK → Chatbot UI Kit →

See it on your own channels.

Book a 20-minute demo with our team, or start a free trial. No credit card required.

Book a 20-min demo Try for free