Banking and insurance · AI voice agent

Finish more loan applications, without your team chasing each one.

Many loan applications stop halfway: a salary slip is missing, a bank statement is unreadable, or the applicant has a question nobody answered. This AI agent calls each applicant, explains what is missing in plain words, sends a secure upload link on WhatsApp during the call, and books a branch or video appointment for anyone who wants help.

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30+ languages · Outbound calls · WhatsApp upload link · Loan system update
The problem

Why teams automate this call

Incomplete applications sit in the queue for days. Relationship managers spend their time on reminder calls instead of on applicants who are ready, and some applicants simply go to another lender.

What changes
  • More applications completed in the first week
  • Relationship managers spend time on approvals, not reminders
  • A record of every follow-up for audit
How it works

How the call works

  1. 01

    Reads the application

    The agent picks up open applications and the list of missing or rejected documents from your loan system.

  2. 02

    Calls the applicant

    Calls go out inside the hours you set, in the applicant's language, with retries for busy or unanswered numbers.

  3. 03

    Explains what is missing

    The agent names each missing document and why it is needed, and answers common questions on eligibility, timelines and charges within approved answers.

  4. 04

    Sends the link

    A secure upload link goes out on WhatsApp while the applicant is still on the line.

  5. 05

    Books help or hands over

    Applicants who want help get a branch or video appointment. Complex cases go to a relationship manager with a summary of the call.

Example conversation

What the call sounds like

The demo for this use case is being built. Request it and our team will set it up for you, on your own lead flow.

Read an example conversation

AgentHello, this is the loans team at Northwind Bank. Am I speaking with Priya Nair?

ApplicantYes, speaking.

AgentThank you. This call is recorded. Your personal loan application is almost complete. We still need your last three months of salary slips. Do you have them handy?

ApplicantI have two. The third one is with my HR team.

AgentNo problem. I am sending an upload link to your WhatsApp now. Upload the two you have today, and the third when you get it. Would you like a reminder on Friday?

ApplicantYes, please.

AgentDone. You will get the link in a moment and a reminder on Friday. Is there anything else I can help with?

Example conversation. The demo for this use case is being built. Names and amounts are made up.

Data

What every call captures

  • Documents the applicant says they will upload, and by when
  • Questions and objections raised
  • Appointment booked, if any
  • Callback or handover requests
  • Call outcome written back to the loan system
Rules the agent followsThe agent confirms it is speaking to the applicant before discussing the application, never asks for passwords or one-time codes, quotes rates and charges only from the approved list, and states that the call is recorded.
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Questions buyers ask

The demo is being built. Request it and our team will set it up for you.

Yes. The agent reads open applications and missing documents through an API or database connection, and writes the call outcome back.

You choose the check, for example date of birth or the last digits of the registered mobile number. Nothing about the application is discussed until it passes.

Only from the approved answers you give it. Anything outside those answers goes to a relationship manager.

Want this for your loan applications?

Request a live demo and our team will set up this demo for you, or build the same flow for your own calls.

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