Web Chatbot · AI Live Chat for Your Website

AI live chat that actually qualifies, books, and resolves.

EnableX web chat is the AI chat widget on your website that actually qualifies leads, books meetings, and resolves tier-1 support tickets, instead of being a feedback form. Multi-language. WhatsApp + voice escalation when needed. Customisable to your brand.

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Built to resolve tier-1 without an agent · Live agent handover on chat, voice or video

Why EnableX Web Chat beats a generic bot builder

Lead capture that actually converts

Replace your “Contact us” form. Bot qualifies in the first exchange, scores against your ICP, routes high-fit leads to your AE in real time.

Tier-1 support deflection

FAQ, ticket status, password resets, returns, refunds: all resolved without a human. Escalation only when the bot reaches its limit.

Multilingual + accessible

30+ languages, including 13 Indian languages. Built to WCAG 2.1 AA guidelines. Mobile-first responsive theme. Customisable to your brand.

What web chatbots do

Qualify visitors, deflect tier-1 support, book meetings and match your brand.

1

Lead capture

Bot triggers on intent (pricing page visit, demo request, return visitor). Asks qualifying questions. Scores against your ICP. Routes high-fit leads to your AE on the same conversation.

2

Support

Bot handles FAQ, account queries, ticket status, returns. Escalates to a live agent when needed, with full conversation context. Helpdesk integration in real time.

3

Booking

Customer asks to book → bot reads a live calendar (Google, Outlook, Cliniko, Zoho), offers 3 slots, confirms in chat. WhatsApp + email reminders auto-fire.

4

Customisation

Customisable colour theme, logo, font, position, opening message. Trigger rules per page. Built to WCAG 2.1 AA guidelines. Mobile-first responsive.

Use cases

SaaS · B2B

Demo request qualification

Replace your “Contact Sales” form. Qualify and route to your AE in real time.

Lead qualification AI
Insurance

Quote enquiries

Capture vehicle / health / life intent. Generate quote. Route to advisor.

Voice AI for insurance
EdTech

Programme enquiries

Capture programme interest, fee budget, intent. Route to admissions counsellor.

Voice AI for education
Healthcare

Appointment booking

Patient self-books from your website. Calendar + reminders auto-handled.

Appointment booking AI
All verticals

24×7 customer support

FAQ, ticket status, returns, refunds: all without a human.

AI for customer support
BFSI

Loan enquiries

Pre-screen against eligibility, capture details, route to relationship manager.

Voice AI for banking

FAQ: Web Chatbot

A web chatbot is an AI-powered chat widget that lives on your website. It greets visitors, qualifies leads, answers FAQs, books appointments, and escalates to a live agent when needed. EnableX web chat works on any website (WordPress, custom, headless), supports 30+ languages, and integrates with Salesforce, HubSpot, Zendesk, Freshdesk, and most major CRMs / helpdesks.

Yes. When the bot can’t resolve the issue or the customer requests a human, the conversation transfers to a live agent in EnableX Live Chat, with full conversation history, sentiment, and intent already loaded. For complex issues, escalation can include voice or video on the same context.

Yes. EnableX web chat is built to WCAG 2.1 AA guidelines: keyboard navigation, screen-reader compatible, sufficient colour contrast, focus management, and ARIA labels throughout. Mobile-first responsive: works on desktop, tablet, and any phone.

Highly. Custom colour theme, logo, font, position (bottom-right, bottom-left, embedded inline), opening message per page, trigger rules per URL, custom proactive messages based on visitor behaviour. EnableX customers ship widgets that look native to their site.

Pre-built integrations for Salesforce, HubSpot, Zoho, Freshsales, Pipedrive, MS Dynamics (CRM); Zendesk, Freshdesk, Salesforce Service Cloud (helpdesk). Custom integrations via REST API or webhook for in-house systems.

A first version can be built in a day in Dialogs Studio. CRM and helpdesk integration, payments, booking and multi-language add time depending on your systems.

See EnableX in action.

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