EnableX Conversational AI (Dialogs)

AI chatbots that answer, act and hand over. On every chat channel.

Name: EnableX Conversational AI Platform
Brand: EnableX
Availability: InStock

Chat agents for WhatsApp, your website, your app and RCS. They answer from your FAQs and documents, track orders, book appointments and capture leads, and pass the chat to a person with the full history when needed. 30+ languages, on our cloud or yours.

Conversational AIAI that chats, answers and actsAI chatbots|Studio|Human handover

Yours to runYour model, your deploymentAny LLM|Our cloud or yours|Fully on-premise

Book a 20-min demo Try for free

Looking for AI agents on phone calls? See Voice AI →

200+ enterprise customers · 100K+ voice calls a day on our infrastructure · 50+ countries · 30+ languages

Demos and use cases

Hear our voice agents on real calls, or see what chat agents do on WhatsApp, web chat and RCS.

Voice AI demos → Chat use cases →

What it does

Three things, on one platform.

EnableX Conversational AI is a platform for AI chatbots that handle routine customer conversations and pass the rest to a person with the transcript. The same platform runs our Voice AI agents on phone calls. It works with the LLM you choose and deploys on our cloud, your cloud or fully on-premise.

AI chatbots

One bot, every messaging channel

WhatsApp, web chat, RCS, SMS and social messaging from one bot that answers from your own knowledge base and remembers the conversation.

AI Chatbot

Human handover

A person, with the context already loaded

When the agent reaches its limit it transfers to a person on chat, voice or video with the transcript, intent and sentiment on screen. The customer never repeats themselves.

Bot to human handoff

On phone calls

Need the same on phone calls? Use Voice AI

Inbound and outbound calls on PSTN, SIP, WebRTC and WhatsApp voice, with sub-second turn-taking and barge-in so the caller can interrupt. Outbound campaigns, inbound IVR replacement and agent assist.

Voice AI

Where it is used

Built for the conversations your team should not be making by hand.

Routine calls and chats are most of the volume and none of the judgement. The agent takes the routine, your people take the exceptions, and every conversation is logged and scored.

Collections and renewals

Every due-date and renewal call, made on time

Reminders, promise-to-pay capture and the payment link sent on WhatsApp during the call. Disputes and hardship cases go to a person with the full transcript.

Collections voice AI

Customer service

Inbound IVR replaced with a conversation

A conversational agent on voice, WhatsApp and web that answers from your knowledge base and escalates with context when it should.

Customer service AI

Appointments and follow-ups

Booked, rescheduled and reminded

Booking, rescheduling and reminders in the customer's language, written back to your calendar or practice system.

Appointment booking

Onboarding and KYC

Collected by voice or chat, verified on video

The agent collects details on voice or chat, then a video session completes identity verification on the same platform.

Video KYC

See all solutions →

Customer stories

Chat agents already working for our customers

Three anonymised deployments. Names are withheld at our customers' request.

Healthcare · Multi-city clinics

70%of booking chats closed without staff

Appointment booking on WhatsApp

The problem: Front-desk staff spent their mornings answering the same booking and timing questions on the phone.

What runs today: A WhatsApp chat agent books, moves and cancels appointments from the clinic calendar and answers questions on doctors, fees and timings.

Result: Most booking chats finish without staff, and the front desk handles walk-ins and complex cases.

Retail · Online store

3xchat volume on sale days, no extra staff

Order tracking during sales

The problem: Sale days brought a flood of "where is my order?" messages and long queues.

What runs today: A chat agent on WhatsApp and the website answers order status, changes delivery slots and starts returns from live order data.

Result: Routine order questions are answered in seconds, and the support team works on damaged and missing items.

Insurance · India

24x7claim status on WhatsApp

Claim updates without a call

The problem: Claim status calls filled the contact centre, and most needed only a one-line answer.

What runs today: A chat agent reads the claim status from the claims system, explains the next step and collects documents in the chat.

Result: Fewer status calls, and claims teams receive documents before they open the file.

One stack

One platform for the channels and the AI.

Voice, video, SMS, WhatsApp, RCS and the AI agents run on the same EnableX stack. One integration, one dashboard, one support team. That is also why an agent can move a customer from a chat to a video call without a second vendor.

Explore the Communication APIs →

Channels

Voice, video, SMS, WhatsApp, RCS, web chat, on EnableX's own network in 50+ countries.

Voice agents, chatbots and conversation intelligence on the same channels, no second integration.

Handover

Chat to voice to video on one call flow, with the transcript carried across.

Operations

One dashboard, one bill, one SLA, one team to call.

Control

Your model. Your voice. Your deployment.

Bring your own LLM

Any language model, switched when you want

Use the LLM of your choice, commercial or open source, and route simple turns to a cheaper model. Switching models does not mean rebuilding the agent.

Bring your own STT and TTS

Any speech engine, or ours

Plug in any third-party or self-hosted speech-to-text and text-to-speech, or use the EnableX defaults tuned for 30+ languages.

Deploy where compliance allows

Our cloud, your cloud, or fully on-premise

Same product, same APIs, including air-gapped deployments where the telephony, speech models and orchestration all run inside your network.

On-premise voice AI →

Build or buy

Build it in Studio, or have us build it.

Studio is a no-code builder with templates, a knowledge base with retrieval, and connectors to your CRM and helpdesk. Developers can stream raw call audio over WebSocket and run their own STT, LLM and TTS pipeline. Professional Services delivers the full build when you want it done for you.

Studio Developer docs Professional Services

Conversation intelligence included

Every call and chat, transcribed and scored

Sentiment and intent on every conversation, shown in one dashboard across voice, chat, WhatsApp and video. Export to your warehouse and BI tool.

Conversation Intelligence →

Also from EnableX

Communication APIs

The same voice, video, SMS, WhatsApp and RCS channels as standalone APIs and SDKs.

Communication APIs

Campaign Manager

Broadcasts on SMS, WhatsApp, RCS and voice with smart fallback per recipient.

Campaign Manager

Developer Portal

API reference, SDKs, quickstarts and sample apps.

Developer Portal

Insights on conversational AI

Guide

Questions buyers ask about Conversational AI

EnableX Conversational AI, also called Dialogs, is a platform for building AI voice agents and chatbots that handle routine customer conversations on phone, WhatsApp, web chat, RCS and SMS, and hand the rest to a person with the transcript. It runs on EnableX's own voice, video and messaging network, supports 30+ languages, works with the LLM you choose, and deploys on our cloud, your cloud or fully on-premise.

Voice on PSTN, SIP and WebRTC, plus WhatsApp, web chat, RCS, SMS and social messaging. Human handover can land on chat, voice or a video call on the same platform.

30+ languages, including 13 Indian languages, with automatic language detection and support for customers who switch languages mid-conversation.

Yes. Use the LLM of your choice, route simple turns to a cheaper model, and plug in any third-party or self-hosted speech-to-text and text-to-speech engine, or use the EnableX defaults.

Yes. Dialogs runs on our cloud, in your cloud, in a private cloud or fully on-premise, including air-gapped environments, with the telephony, speech models and language model orchestration inside your network.

When the agent reaches a limit you define, it transfers the conversation to a person on chat, voice or video with the transcript, detected intent and sentiment already on screen, so the customer never repeats themselves.

Per minute for voice and per conversation for chat, with no platform fee and a free trial that needs no credit card. On-premise and white-label deployments are quoted as annual licences.

See it on a real call.

Book a 20-minute demo with our team, or start a free trial. No credit card required.